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JamieCarr0520's avatar
JamieCarr0520
Helpful | Level 5
3 years ago

Error message: Cannot open this file. Access denied.

I cannot open files within one of my folders on my desktop app. I get the error message "There was an error opening this file. Access denied." I am able to open the files in this folder on the web or...
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  • JamieCarr0520's avatar
    JamieCarr0520
    3 years ago

    Hi everyone. It turns out that the file path was way too long. We shortened a bunch of the folder names and that seemed to work! Thanks for all the help.

JamieCarr0520's avatar
JamieCarr0520
Helpful | Level 5
3 years ago

FYI, I can go onto a browser, open the documents no problem, and even download the document to my laptop and open it. I can even copy the document from that folder, move it to a different folder, and open it. The issue is only occurring when I try to open that specific document from that folder.

  • Chris_J's avatar
    Chris_J
    Icon for Super User rankSuper User
    3 years ago

    Thanks for elaborating here on your problem.  Question:  you stated that you have full permissions, how do you know?  did you do what the article that I've linked suggested?

     

    it says specific procedures to cure permissions issues.  I don't know if you are using Windows or Mac but it certainly helps

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