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JamieCarr0520's avatar
JamieCarr0520
Helpful | Level 5
3 years ago

Error message: Cannot open this file. Access denied.

I cannot open files within one of my folders on my desktop app. I get the error message "There was an error opening this file. Access denied." I am able to open the files in this folder on the web or...
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  • JamieCarr0520's avatar
    JamieCarr0520
    3 years ago

    Hi everyone. It turns out that the file path was way too long. We shortened a bunch of the folder names and that seemed to work! Thanks for all the help.

  • JamieCarr0520's avatar
    JamieCarr0520
    Helpful | Level 5
    3 years ago

    Hi Chris, I have checked and it says I have full permissions. I discovered I am actually able to open the excel files in that folder but not the PDF files. As I said, my boss is having the same issue. Oddly enough, we don't experience this issue at our home laptops.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey JamieCarr0520, is this error message coming from Dropbox or from your computer's OS?

       

      Can you please send us a screenshot, so we can have a visual too?

       

      Thanks!

      • JamieCarr0520's avatar
        JamieCarr0520
        Helpful | Level 5
        3 years ago

        Please see attached screen shot. I have also determined that it is only PDF files that will not open from this specific folder. I can open excel no problem. It has now happened on my work computer, home laptop, and my bosses computer.

         

         

    • Chris_J's avatar
      Chris_J
      Icon for Super User rankSuper User
      3 years ago

      Jamie

      I have the feeling that this may be an Acrobat setting issue.  I use Acrobat extensively in my line of work.  You stated that sometime, you can open the PDF on a specific computer, right?  Could you check to see what Presets or settings the application that you use to create the PDF is correct or change it to see if this fixes it?  I don't know if you are using Adobe InDesign or another app to create the PDF.

       

      Can you tell us what application you and your boss are using to create the PDFs?

       

      I edited this reply and now think this would not help.  See my latest reply

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