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Daniel K.61's avatar
Daniel K.61
New member | Level 1
9 years ago

Error downloading folder through web client

I'm trying to download a large folder through the web client. After I click download I'm prompted to save a small file called unspecified.htm, which saves and then nothing else happens. I'm sure I've used this feature successfully before. Any idea what's happening?

I've tried both download methods - click the folder and click download at the top, and right click. I can download individual files successfully.

Tried Mozilla Firefox & Chrome, Windows 10.

Desktop
Download
Error Messages
Setting up the apps
Web
    • ShaunL's avatar
      ShaunL
      New member | Level 2
      8 years ago

      Seriously???? What a complete joke. I now have to selectively download three gig of files selectively. Stupid, stupid, stupid limitation. 

    • asdlkjfasdlk's avatar
      asdlkjfasdlk
      New member | Level 2
      9 years ago

      Thanks for the help.

       

      To anyone from dropbox reading this, the impossibility to download large files, plus the lack of ANY explanation on the web page when this happens is UNACCEPTABLE.

  • Imaging's avatar
    Imaging
    New member | Level 2
    9 years ago

    Is this normal? Having the same problem on all browsers. We will be canceling dropbox business account if this is not resolved in the next couple days.  This is one of many problems.

  • Derek H.3's avatar
    Derek H.3
    New member | Level 2
    9 years ago

    same here. any input from the elusive dropbox support?

  • Lauri K.'s avatar
    Lauri K.
    New member | Level 1
    9 years ago

    Same here! OSX 10.11.2 with Firefox 43.0.4 and Chrome 47.0.2526.111 (64-bit). When I share link and try downloading as .zip it doesn't work at all (I don't get even that unspecified.htm file). It's so frustrating!

  • John P.163's avatar
    John P.163
    New member | Level 1
    9 years ago

    Tried both Safari and Firefox on Mac OS X, with the same result as everyone else here. The only thing that downloads is a file called unspecified.html

  • Timothy F.2's avatar
    Timothy F.2
    New member | Level 1
    9 years ago

    Same thing here. Chrome Version 47.0.2526.106 m and IE 11.0.27

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