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Explorer | Level 4

2 years ago

Solved

Downloads folder isn't accessible. What can I do?

I cant acces my download's folder via dropbox. Is there i way i can safely delete dropbox and get back in my downloads folder?

Megan
2 years ago
Hi RuthP, thanks for the info!

Have you tried re-downloading and installing the app again?

7 Replies

Megan
Dropbox Staff
2 years ago
Hi Jo93, thanks for posting here today!

Based on everything that you described, it sounds like you have enabled our Backup feature, hence this behavior.

There's no need for you to delete Dropbox, all you have to do is follow these steps, in order to disable the feature and move your files back to where they originally were.

I hope this helps!
- Jo93
  Explorer | Level 4
  2 years ago
  
  First of all i cant sing in, and everytime i start up my mac it keeps saying "could start Dropbox" How can i fix this so i can turn off backup-mode?
  - Megan
    Dropbox Staff
    2 years ago
    Hi Jo93, thanks for your speedy reply!
    
    Can you click on the blue hyperlink you see during start-up, and attach here the full error message?

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I cant acces my download's folder via dropbox. Is there i way i can safely delete dropbox and get back in my downloads folder?

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I cant acces my download's folder via dropbox. Is there i way i can safely delete dropbox and get back in my downloads folder?

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Is there i way i can safely delete dropbox and get back in my downloads folder? \n \n 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Downloads folder isn't accessible. What can I do?","moderationData":{"__ref":"ModerationData:moderation_data:698639"},"body":"

Hi Jo93, thanks for posting here today!

Based on everything that you described, it sounds like you have enabled our Backup feature, hence this behavior.

There's no need for you to delete Dropbox, all you have to do is follow these steps, in order to disable the feature and move your files back to where they originally were.

I hope this helps!

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First of all i cant sing in, and everytime i start up my mac it keeps saying \"could start Dropbox\" How can i fix this so i can turn off backup-mode?

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Hi Jo93, thanks for your speedy reply!

Can you click on the blue hyperlink you see during start-up, and attach here the full error message?

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What can I do?","moderationData":{"__ref":"ModerationData:moderation_data:698748"},"body":"

Hey Jo93, I hope you're doing well!

Can you try these steps and let us know if they help?

Open your Dropbox desktop app.
Click the Dropbox icon in the menu bar at the top of your screen.
Click your profile picture or initials in the upper right of the window that appears.
Click Quit.
Open a new Finder window.
Click Applications.
Double-click the Dropbox icon.

Keep us posted!

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