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Forum Discussion

RuthP's avatar
RuthP
Explorer | Level 4
2 years ago

All files downloaded from Dropbox are corrupt

I have been using Dropbox on my old computer for >5 years. A few weeks before transferring to my new computer, I noticed that my files on my computer were no longer syncing with Dropbox.  To transf...
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  • Megan's avatar
    Megan
    2 years ago

    Hi RuthP, thanks for the info! 

     

    Have you tried re-downloading and installing the app again? 

RuthP's avatar
RuthP
Explorer | Level 4

Here is the clip of my task bar:

OR

I cannot get a clip of what happens when I click on the up arrow near the bottom right. But there is no dropbox icon in there. 

 

I have checked a random selection of files inside dropbox and none have the synced symbol.

Regards,

Ruth

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi RuthP, thanks for the info! 

 

Have you tried re-downloading and installing the app again? 

  • RuthP's avatar
    RuthP
    Explorer | Level 4
    2 years ago

    Thanks Megan. I have done that and everything is now starting to sync.

    Thanks again,

    Ruth

     

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Awesome news RuthP!

     

    If you need anything else, give me a shout! 😎

  • RuthP's avatar
    RuthP
    Explorer | Level 4
    2 years ago

    Hello Megan,

    All my files have a grey and white cloud - I know what that means!

    Is it possible to make selected folders available offline?

    Thanks,

    Ruth 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi RuthP, the grey and white cloud icons mean that the file/folder you're looking at is online-only. 

     

    You can see more about that here. 

     

    And yes, you can choose the content you want, and then right click it, and select how you want to sync it: either available offline, or online-only. 

  • RuthP's avatar
    RuthP
    Explorer | Level 4
    2 years ago

    Hello Megan,

    This morning everything was synched except for two very big folders. That was just going to be a time job. 

    Now tonight, I am back where I started at the beginning of this thread!

     

    I run two anti virus programs - Bitdefender and Malwarebytes. Bitdefender was causing a hassle and I white listed Dropbox, so I could proceed. 

     

    I have no idea if Malwarebytes is causing the next hassle, but from googling, it is possible.

     

    Any ideas please?

     

    Thanks,

    Ruth

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    In that case, you can temporarily disable both of your antivirus programs and try again RuthP 

     

    Let us know of any updates!

  • RuthP's avatar
    RuthP
    Explorer | Level 4
    2 years ago

    Thanks Walter. I have just white listed dropbox on Malwarebytes and everything is the process of synching and I finally have the dropbox app icon in the tray!

     

    Hopefully, this is the end of my troubles!

    Ruth

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Glad to hear it's sorted now RuthP 

     

    Let us know if anything else comes up!

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