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danens1863's avatar
danens1863
New member | Level 2
4 years ago

ERROR: 0X80070780 File cannot be opened by the system

Greetings,   The frequency of the following error is occurring more and more: ERROR: 0X80070780 File cannot be opened by the system   Trying to open several PDFs and it says it is impos...
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  • Larzous's avatar
    Larzous
    2 years ago

    I was able to fix this -- you have to uninstall (reboot) and then re-install dropbox.  That re-installed all the permission stuff and got it working.  Sadly there is no 'repair' option and I just went right for uninstall/reinstall.

Roger H.15's avatar
Roger H.15
Explorer | Level 4

I can see this error as well. It has corrupted all my photos which is causing now a very painful process. Thank god I have a cold back up - I dont think I will use Dropbox for photo any longer. Its just very poor management and user experience.

I also have not been able to fix it and I dont want to involve Microsoft windows or any other software, I bought drobox because I want to use that one application - not be forced to use others.

 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Hey Roger H.15, hope it’s OK if I jump in! 

Would it be possible to provide a screenshot of any errors you keep receiving when trying to open your files? 

Also, does this happen specifically for files that are set as Online-only or for local ones, too? 

Let me know!
  • Roger H.15's avatar
    Roger H.15
    Explorer | Level 4
    3 years ago

    Nancy Thanks for your response. It seems to be a problem when I view photos on my PC (Dell Laptop running windows 10 and link to dropbox. When I go into dropbox directly thankfully all photos are there.

     

    and

    any advice or assistance would really be appreciated. Not sure what triggered this corruption, It could have been a recent windows upgrade, as they used to work for many years very nicely.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      Hey Roger H.15, happy Monday!

      Are you able to open your files when they are set to local?
      • Roger H.15's avatar
        Roger H.15
        Explorer | Level 4
        3 years ago

        Hi

        Yes but I have to individually click each picture and ask for local. Not sure why this changed but its quite painful. It is a real issue in the file manager - I can see them all if I go into drobox directly.

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