You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

triarchypress's avatar
triarchypress
New member | Level 2
31 days ago

"Error - Something went wrong" message when I try to open my files online

I'm accessing my Dropbox Plus account online from a laptop I have not used for some time. I can login, see my account details and my directories and files. If I try to open any file I immediately g...
Dropbox Plus
Error Messages
Preview
View
Web
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
31 days ago

Thanks for joining our Community, triarchypress.

 

Is your browser updated to the latest version on that computer?

 

Do you see the same thing, when you login to your account and try to open your files from a different browser or a private browsing window?

 

Let me know and we'll go from there!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content