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Forum Discussion
Dropbox/keynote/pages integration
Hi. So I know this may very well be a problem on my end, but I can’t seem to solve it so I thought I’d try here. I’m using a new iPad pro, and I’m having trouble using it with pages and Keynote. I...
I posyed this same issue kast week, but the only response i got was dropbox asking me questions inhad clearly already answered in my post. i’m reposting here since that thread was closed and will add whatever info i can to try to make it clearer.
I’m using a new iPad pro, and I’m having trouble using it with pages and Keynote. i have all the latest versions of my OS, dropbox, pages and keynote. If I have a file saved in dropbox and I want to edit it, I ‘open in’ Pages/Keynote, and then I start working on it. After a while, I’ll get an error message saying that ‘the file has been deleted in another location’ and then the file closes. When I go to look for it, I find many versions of the file at various stages of my editing having been saved in dropbox, but not the most recent one. So I thought maybe I was doing it wrong but as far as I can tell, I should be exporting the file from dropbox to the other app, then working on it, then when I’m done, saving it back to dropbox. But that’s just what I’m doing. Am I completely misunderstanding the iPad workflow? I’m not a newbie but this is my first time trying to use an iPad as my sole computer. Thanks!
Karina
Dropbox Staff
Dropbox Staff
I have the same issue, I have the most recent versions, there is no one working on it at the same time, and I have no connectivity issue. Did anyone get an actual solution to this problem?
I used to be able to copy the file to keynote, then reupload to Dropbox without any issue, deleting the previous version.
Now for some reason there are lots of conflicting copies being saved to Dropbox, but in addition, I can be working inside keynote and the while I'm in the same document, same session, it seems to revert to an earlier saved copy, and when I scroll up the most recent amendments are all gone...
If this is more likely to be an issue with Keynote rather than Dropbox it would be great if someone at Dropbox could confirm either way
many thanks
jane
I've found the solution to this in my case - under keynote settings on my iPad , I changed the storage location from 'icloud' to 'dropbox'
I think it was trying to save in 2 places at once, causing the conflicted copies. Have no problems now
Hi, and thanks. So there are several related issues here. I took a couple of screenshots for one problem, which I’ll describe and attach here.
In this case, I have a file (.docx) in Dropbox. I export it to Pages, work on it, and then go to save it to dropbox. In the case of these screenshots, I click on ‘Share’ and then ‘Copy to Dropbox’ (second row of icons), then I get an error that says ‘an unknown error occurred’. Then I have to click OK, and Pages closes. When I go back into Dropbox, I see that it’s saved all sorts of versions that say ‘conflicted copy’ after them, and it usually doesn’t have the latest version at all. I’ve attached a screenshot of the dropbox folder with all of these autosaved conflicted versions as well.
The ‘file has been deleted’ error message hasn’t popped up today, but when it does, I’ll attach a copy of that too. Thanks!
- Sanchez
Hello @sanchez,
I'm having the same issue as Cleverbean.
Could you please help me out as well?
Best,
Leandro
- Walter
Hi Tobi7; how are you today?
I'm sorry for the late reply; are you still having issues with this?
If you do, please elaborate on your query and send us a screenshot -if possible- so we can have a look too.
I'd also suggest ensuring that you're running the most recent versions of the apps in question and your device's OS as well.
Keep us posted!
