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Forum Discussion

Emery S's avatar
Emery S
Helpful | Level 5
2 years ago

Dropbox website not loading. Why?

My 50 person organization is all experiencing Dropbox not loading on the web platform
Error Messages
Web
  • Megan's avatar
    Megan
    2 years ago

    Hey everyone, thanks for posting here! 

     

    I'd suggest that you contact our Support team directly about this, in order for them to have a closer look and investigate what might be causing this. 

     

    If you have any trouble doing that, don't worry I can definitely help with that, just let me know. 

     

    However, if you manage to contact our Team about this, just give me a heads up and share the ticket number here, in order for me to locate it on our system. 

     

    Keep me posted, and we'll take it from there!

Bmclaren's avatar
Bmclaren
Explorer | Level 3

I have a basic drop box account that does not include any support.  I can log into my account but can not open any of my files.  They are not there but when I refresh a few times I can see them but when I click they don't open and I get the spinning drop box logo.  Happening on multiple devices.  Any suggestions?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Bmclaren, welcome to our Community! 

 

Is it safe to assume you're referring and trying to access your files using our website?

 

If not, don't hesitate to correct me. However, if this is the case, would you mind trying a different browser, or an incognito tab on your current browser and share the results with me? 

 

Keep me posted! 

  • Bmclaren's avatar
    Bmclaren
    Explorer | Level 3
    2 years ago

    Yes I'm referring to the accessing my files via the website.  I've tried each of the things you have suggested.


    Same issue with Chrome and Edge.  

    Same issue with incognito

    Same issue after clearing cashe

     

    This morning I was able to log in and everything looked normal but after logging out and attempting to go back in the same issue presented.  The files were not there, after refreshing they appeared but when I tried to open one I got the spinning box but it never went past that screen.  

    • caseylaughin's avatar
      caseylaughin
      Explorer | Level 3
      2 years ago

      Same thing is happening to me. Please help us resolve the issue.

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