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Forum Discussion
Dropbox web app crashes every time I view an image full screen
When I'm logged into my own Dropbox account through the website & double-click an image to view it full size, Dropbox freezes/crashes. In order to fix this I need to close ALL Dropbox windows, ope...
Hi folks,
Chiming in here and apologies for the inconvenience this has caused.
We found an issue that may have caused the issues described in this thread. We have fixed the root cause - could you check that you are able to successfully preview files now?
Thank you!
Walter
Dropbox Staff
Dropbox StaffHi Tyto & CES2 - since this issue seems to persist for you, I'd suggest getting in touch with our support team for further assistance with device and account specific information.
You can let us know your ticket ID so that we can look it up in our system as well, if needed.
Hannah C
Dropbox Product Manager
Dropbox Product ManagerHi folks,
Chiming in here and apologies for the inconvenience this has caused.
We found an issue that may have caused the issues described in this thread. We have fixed the root cause - could you check that you are able to successfully preview files now?
Thank you!
Hey Hannah,
I can confirm that me and my team are still experiencing the issue 😞
Still having the same issue for several days now - can't work in the files at all - very frustrating!
Fixed for me, Thank you guys. 🙌
