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Forum Discussion
Dropbox Notification saying file is open in google sheets
Hi, I'm having trouble opening a file in excel online. When attempting to open the document, I receive a notice that says that the file is currently open in google sheets so I can only view in excel online - not edit.
The file is actually not open in google sheets, I mistakenly clicked sheets instead of excel when trying to open and immediately closed the tab. The file is not shared with anyone. It would appear that dropbox still believes the file is open and being worked on in sheets when it is not.
Does anyone know a workaround for this glitch to help me open the document and edit in excel online?
- Daphne
Dropbox Staff
Hey tl015, thanks for reaching out to us here!
That does sound like a rather strange error, would you mind sending me a screenshot of that?
Also, if you restart your browser, or use another browser altogether, do you still get the same error?
Looking forward to hearing back from you!Hi Guys, I've been facing the same problem here.
If I accidentally open a file using the Google sheets, even after I have closed I've been receiving the following error:
currently having the exact same issue, were you able to find a solution? No one I'm working with says they opened it on sheets, but we are all receiving the same error as you've posted.
