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Forum Discussion
Rich Schepis
7 months agoNew member | Level 2
Dropbox Not Uploading/Syncing from Personal Computer and Phone.
So a few days ago I noticed I was not able to access files that I had on my laptop that I copied to Dropbox. Additionally, files I added from my phone and which Dropbox indicated had successfully bee...
- 7 months ago
I'm not sure why, but everything is syncing and uploading again. Besides checking what you asked, I didn't do anything, but glad it is working again. Thank you for trying to help me and your patience.
Rich Schepis
New member | Level 2
Thanks for responding. Accounts are synced. And yes, I'm not able to access files that I have added on both my desktop and mobile device
Megan
7 months agoDropbox Staff
Hey Rich Schepis, would you mind clarifying your desktop app's current syncing status?
I'd like to check if everything is up-to-date there. Also, how did you add the content when using your mobile app?
Are you able to see the files when you open the app?
- Rich Schepis7 months agoNew member | Level 2
Thanks Megan,
On my desktop, I drag the files to the Dropbox folder on my computer, which has always uploaded to Dropbox. It's there after I upload. However, when I open the App on my mobile device, those files are not there, When I upload to Dropbox from my IOS mobile device, I select the file I want to move then "share to Dropbox." In the past I have never had to verify it was uploaded as I received a message "Uploaded to Dropbox," and the file was already there. Yesterday when I realized my desktop changes were not reflected, I checked to see if my mobile changes were and discovered those files did not copy either.
I've restarted and redownloaded the program and App on my desktop and mobile - neither of which fixed the issue. I also looked for updates and could find none.
- Megan7 months agoDropbox Staff
Hey Rich Schepis, were you able to check the syncing status of the app using the link I provided in my previous response?
I'm asking, because that would give me a great insight on this.
Also, one more thing: if you open your mobile app, and click the + icon in order to manually upload content that way; does this work for you?
- Rich Schepis7 months agoNew member | Level 2
I'm not sure why, but everything is syncing and uploading again. Besides checking what you asked, I didn't do anything, but glad it is working again. Thank you for trying to help me and your patience.
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