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Forum Discussion

Rich Schepis's avatar
Rich Schepis
New member | Level 2
7 months ago

Dropbox Not Uploading/Syncing from Personal Computer and Phone.

So a few days ago I noticed I was not able to access files that I had on my laptop that I copied to Dropbox. Additionally, files I added from my phone and which Dropbox indicated had successfully bee...
Desktop
Download
Mobile
  • Rich Schepis's avatar
    Rich Schepis
    7 months ago

    I'm not sure why, but everything is syncing and uploading again. Besides checking what you asked, I didn't do anything, but glad it is working again. Thank you for trying to help me and your patience.

Rich Schepis's avatar
Rich Schepis
New member | Level 2

Thanks for responding. Accounts are synced. And yes, I'm not able to access files that I have added on both my desktop and mobile device

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hey Rich Schepis, would you mind clarifying your desktop app's current syncing status? 

 

I'd like to check if everything is up-to-date there. Also, how did you add the content when using your mobile app? 

 

Are you able to see the files when you open the app? 

  • Rich Schepis's avatar
    Rich Schepis
    New member | Level 2
    7 months ago

    Thanks Megan,

    On my desktop, I drag the files to the Dropbox folder on my computer, which has always uploaded to Dropbox. It's there after I upload. However, when I open the App on my mobile device, those files are not there, When I upload to Dropbox from my IOS mobile device, I select the file I want to move then "share to Dropbox." In the past I have never had to verify it was uploaded as I received a message "Uploaded to Dropbox," and the file was already there. Yesterday when I realized my desktop changes were not reflected, I checked to see if my mobile changes were and discovered those files did not copy either.

     

    I've restarted and redownloaded the program and App on my desktop and mobile - neither of which fixed the issue. I also looked for updates and could find none.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hey Rich Schepis, were you able to check the syncing status of the app using the link I provided in my previous response? 

     

    I'm asking, because that would give me a great insight on this. 

     

    Also, one more thing: if you open your mobile app, and click the + icon in order to manually upload content that way; does this work for you? 

    • Rich Schepis's avatar
      Rich Schepis
      New member | Level 2
      7 months ago

      I'm not sure why, but everything is syncing and uploading again. Besides checking what you asked, I didn't do anything, but glad it is working again. Thank you for trying to help me and your patience.

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