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Forum Discussion

Carola3's avatar
Carola3
Explorer | Level 3
2 years ago

Dropbox is blocked because of too many downloads. What do we do?

Our dropbox is blocked because of to many downloads at the same time.

How do we reset our site? 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi Carola3, let's jump right into this! 

     

    When you say that Dropbox is blocked, can you let me know if you see any error messages when trying to access your account online? 

     

    Is it possible that you're referring to your sharing ability and the links you created are temporarily disabled? If you check your Dropbox-linked email address, are you able to find any communication or email about this there? 

     

    Keep me posted, and we'll take it from there! 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the screenshot Carola3

         

        It sounds like your sharing ability has been suspended temporarily. Can I send you an email, in order for us to have a closer look into this? 

    • Carola3's avatar
      Carola3
      Explorer | Level 3

      Dear Megan, The only message I see is that links are blocked. No further error massages ..

       

      I still see the images in file but the page is still blocked. I understood that it should be released after 24 hrs when this happened for the first time.

      Any idea how to solve this problem?

       

      Kind regards

      Carola 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi Carola3, I can see that our previous ticket was closed due to inactivity. 

         

        Could you try to respond back, in order for a new ticket to be created, please? 

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