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PORRITA's avatar
PORRITA
Explorer | Level 3
2 months ago

The device is blocked when connecting iPhone with my PC.

When I connect my iPhone to the PC the synchronization doesn't start and I get this message "The device is blocked Dropbox could not import photos because Apple iPhone may be blocked. Unlock it and ...
Desktop
Mobile
Sync
upload
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey there, PORRITA, sorry to hear about that! 

 

I found an older, similar thread right here. Would you mind trying what my colleague, Walter suggested and let me know if this solves the issue for you? 

 

I'll be waiting for your updates!

  • PORRITA's avatar
    PORRITA
    Explorer | Level 3
    2 months ago

    I tried the method of his colleague Walter but nothing, this doesn't work either! I try and try again but nothing works... among other things I had already previously given the authorization

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Could you reboot your computer, unplug and re-plug the iPhone after restarting it as well and let us know if you still get the same error PORRITA?

       

      If you do, we'd appreciate a screenshot too.

      • PORRITA's avatar
        PORRITA
        Explorer | Level 3
        2 months ago

        Good morning Walter, I have tried restarting my PC and iPhone several times... I have also tried pairing them several times but nothing seems to work...
        It may be that it does this because my iPhone doesn't have much internal space to 'turn'

         

         

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