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Forum Discussion

rojan's avatar
rojan
Explorer | Level 3
2 years ago

Dropbox folder load slow (audio files)

We have multiple shared folders, our dropbox folders load perfectly fine when they have only documents inside them. However as soon as you put audio files (.wav / .ogg / etc) inside them, windows exp...
Desktop
View
Windows
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey rojan, thanks for letting us know about this.

 

Can you also quit and restart the Dropbox app, to see if that helps?

 

If not, try quitting the Dropbox app altogether, to check if the issue persists with the app closed.

 

Let us know what you find.

  • rojan's avatar
    rojan
    Explorer | Level 3
    2 years ago

    Hi Hannah,

     

    Restarting dropbox did not help, it's affecting all users.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey rojan, sorry to jump in here, but I was wondering, have you waited enough for the desktop app to sync those changes and show that it's up to date in your system tray?

       

      Does the issue go away when the desktop app is completely closed?

      • rojan's avatar
        rojan
        Explorer | Level 3
        2 years ago

        Hi Walter,

         

        The synchronization is completed, it's occurring when any users re-open that folder each time.

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