You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Rustboy's avatar
Rustboy
Helpful | Level 6
3 years ago

Dropbox files are not shown on browser

Hi all I have seen (many) other posts in this regards which are [solved] but I tried all those tricks and still I cannot see my files on dropbox. I can see the menu on the left and I can access all my profile and settings but the actual files never show. I just have a white central frame.

I tried clearing the cache which only worked 1 time very briefly (and honestly I do not want to keep doing this as that means I need to re-entering form data, passwords and other extension settings).

I do not have any add-blockers

I have tried in Incognito mode

I have tried on Edge (I do not have other browers than Chrome and Edge (company policy).

 

Anyone still has a different trick in his/he sleeve?

Desktop
Dropbox Basic
View
Web
  • Rustboy's avatar
    Rustboy
    3 years ago

    It seems being patient did the trick (or an automatic Windows update change something).

    All works fine now. Thanks to all who tried helping 🙂

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Rustboy, thanks for bringing this to our attention.

     

    Would you mind sending us a screenshot of how the website appears for you?

     

    Also, what was the result, when you tried from an Incognito window and from Edge?

     

    Thanks!

    • Rustboy's avatar
      Rustboy
      Helpful | Level 6
      3 years ago

      Hi @Hannah

       

      I see this:

      And it's exactly the same in an Incognito window or on Edge.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thanks for the update, Rustboy.

         

        Is it possible to check with your company's IT department, to see if some sort of setting is blocking something for our website?

         

        And also, please make sure that your browsers are updated to the latest version. If they're not, can you update them, if that's not restricted by your company?

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!