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Forum Discussion

Rustboy's avatar
Rustboy
Helpful | Level 6
3 years ago

Dropbox files are not shown on browser

Hi all I have seen (many) other posts in this regards which are [solved] but I tried all those tricks and still I cannot see my files on dropbox. I can see the menu on the left and I can access all m...
Desktop
Dropbox Basic
View
Web
  • Rustboy's avatar
    Rustboy
    3 years ago

    It seems being patient did the trick (or an automatic Windows update change something).

    All works fine now. Thanks to all who tried helping 🙂

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Rustboy, thanks for bringing this to our attention.

 

Would you mind sending us a screenshot of how the website appears for you?

 

Also, what was the result, when you tried from an Incognito window and from Edge?

 

Thanks!

  • Rustboy's avatar
    Rustboy
    Helpful | Level 6
    3 years ago

    Hi @Hannah

     

    I see this:

    And it's exactly the same in an Incognito window or on Edge.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Thanks for the update, Rustboy.

       

      Is it possible to check with your company's IT department, to see if some sort of setting is blocking something for our website?

       

      And also, please make sure that your browsers are updated to the latest version. If they're not, can you update them, if that's not restricted by your company?

      • Rustboy's avatar
        Rustboy
        Helpful | Level 6
        3 years ago

        Hi Hannah

         

        Thanks for your hints.

         

        Regarding company restrictions I cannot find any. It has always worked before by the way and nothing has changed from our IT side (at least htat's what they told me). I also scanned through the chrome policies and there is no restriction whatsoever towards dropbox functionalities.

         

        As I have administration rights I also made sure I have the latest version of Chrome but unfortunately I still cannot see my files.

        I hope we canstill find something else to try?

         

        Kind regards

        Stef

         

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