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Forum Discussion

Rustboy's avatar
Rustboy
Helpful | Level 6
3 years ago

Dropbox files are not shown on browser

Hi all I have seen (many) other posts in this regards which are [solved] but I tried all those tricks and still I cannot see my files on dropbox. I can see the menu on the left and I can access all m...
Desktop
Dropbox Basic
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Web
  • Rustboy's avatar
    Rustboy
    2 years ago

    It seems being patient did the trick (or an automatic Windows update change something).

    All works fine now. Thanks to all who tried helping 🙂

Rustboy's avatar
Rustboy
Helpful | Level 6

Hi @Hannah

 

I see this:

And it's exactly the same in an Incognito window or on Edge.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Thanks for the update, Rustboy.

 

Is it possible to check with your company's IT department, to see if some sort of setting is blocking something for our website?

 

And also, please make sure that your browsers are updated to the latest version. If they're not, can you update them, if that's not restricted by your company?

  • Rustboy's avatar
    Rustboy
    Helpful | Level 6
    3 years ago

    Hi Hannah

     

    Thanks for your hints.

     

    Regarding company restrictions I cannot find any. It has always worked before by the way and nothing has changed from our IT side (at least htat's what they told me). I also scanned through the chrome policies and there is no restriction whatsoever towards dropbox functionalities.

     

    As I have administration rights I also made sure I have the latest version of Chrome but unfortunately I still cannot see my files.

    I hope we canstill find something else to try?

     

    Kind regards

    Stef

     

    • Rustboy's avatar
      Rustboy
      Helpful | Level 6
      3 years ago

      By the way Hannah, I also tried clearing ONLY the dropbox cookies (to not mess up my other websites and tools):

      But no result. 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi Rustboy, it seems that something is preventing access to the Dropbox site.

         

        Are you certain that you don't have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? The same could also apply to browser extensions, even if they're not ad blockers.
         

        Do you get this same issue when accessing the site via another device on the same network, or when using a different network entirely?

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