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Forum Discussion
Chrome reporting dropbox as an incompatible application
Receiving this error from chrome whenever i open chrome:
Hey folks ( office11 & chriscsullivan)!
Thanks for reporting this problem here. Without you, other customers could've experienced the same issue.
I have already relayed all the details of your problem to our engineering team. From this point onwards, they’ll evaluate the problem and work toward a solution.
I can’t say exactly how long this will take, however, I’ll keep a close watch on the team’s progress and I will let you know more info as soon as I have an update.
Thanks for your diligence and patience in regards to this matter and enjoy the rest of your day!
I recently began getting an error message from Chrome indicating that dropbox is incompantible and wanting me to update the Dropbox program. When I attempt to update from the same error message screen- the only option is to uninstall. I have looked for an update - but dropbox is supposedly "automatically updating". I have tried the tips to identify what version of dropbox is running - but none have worked so I don't even know what version is currently operating and therefore whether it is up to date. I don't want to uninstall and reinstall for fear of losing files shared with others.
- Walter
Dropbox Staff
Hey there office11 - sorry to hear this.
As we've been getting such reports for a while now, I moved your post here to keep things neat.
Take a look at what other users posted about this Chrome specific error and if there's anything further I can do from my end to help, please let me know.
In the meantime, have a lovely week ahead!
PS: You can always use another browser other than Chrome till there's a fix rolled out. I know it's not optimal yet I sure hope it helps to some extent.
Unfortunately that is not an option for me as this is my work computer and all our email is setup through google chrome - so it isn't an option not to be using Chrome on a daily basis. Therefore the incompatability is a huge problem as it is making Chrome unstable.
- Walter
Sorry about this office11 - have you updated your Chrome recently ?
I am actually updating mine to v.69 which should resolve this issue as my colleague Alexandra4 mentioned in the a previous reply (you'll find her post in the second page of this very thread).
I am putting it here for your convenience.
SpoilerTo provide some background, this doesn't affect the performance of your Dropbox desktop application. However, we're aware that this Google Chrome notification causes confusion and we have confirmed that this will be resolved in a future version (v69) of Chrome.In the meantime, you can open up another tab in Chrome and close the tab with the notification. Alternatively, you can install the beta version of Chrome from https://www.chromium.org/getting-involved/dev-channel.I know it's not optimal yet I sure hope this helps to some extent.
