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Forum Discussion

alarson's avatar
alarson
New member | Level 2
7 years ago

Chrome reporting dropbox as an incompatible application

Receiving this error from chrome whenever i open chrome:  
Error Messages
View
Web
  • Walter's avatar
    Walter
    7 years ago

    Hey folks ( office11 & chriscsullivan)!

    Thanks for reporting this problem here. Without you, other customers could've experienced the same issue. 

    I have already relayed all the details of your problem to our engineering team. From this point onwards, they’ll evaluate the problem and work toward a solution.

    I can’t say exactly how long this will take, however, I’ll keep a close watch on the team’s progress and I will let you know more info as soon as I have an update.

    Thanks for your diligence and patience in regards to this matter and enjoy the rest of your day!

deafbowtie's avatar
deafbowtie
Explorer | Level 4
7 years ago

Dropbox was updated on August 28, 2018 to this version: 56.4.94 and it keeps crashing Chrome from time to time.  Chrome Error Message for crash says Dropbox is causing and the app must be uninstalled. So I did.  Now I no longer have the same problem. That is why I am writing this conversation.  Any solution?

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
     
    Do you experience this issue with any other browser, when using incognito/private browsing, and when you’re not running any browser extensions?
     
    A screenshot of any error message or the behavior you’re experiencing (omitting any personal info) would also help in understanding your concern better. 
     
    Thanks in advance! :upside_down:
    • deafbowtie's avatar
      deafbowtie
      Explorer | Level 4
      7 years ago

      Nothing happened with Window Edge and Firefox Mozilla.  Once I uninstalled the Dropbox app, no longer I had any crash with Chrome.  Want me to reinstall the Dropbox app and see what happens?

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Thanks for the swift reply, deafbowtie. Let’s see if we can work around this in a different way. 
         
        Initially, could the message that you were seeing be something as described in this thread? 
         
        Furthermore, could you navigate to your browser's settings and check that you have an updated version of your Chrome browser? You can do this by following the steps below:
        1.  Go to Chrome's settings (ellipsis on the top right corner of your screen) 
        2. Click Help
        3. Click About Chrome
         
        Let me know of any updates! :nerd:

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