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BBCjustin's avatar
BBCjustin
Explorer | Level 4
2 years ago

can't open jpg on my dropbox app on my phone

Good morning, I woke up today and I can't open jpg files in the dropbox app on my iphone. My phone has the latest update and so has the Dropbox app.   I have two Dropbox profiles but I can't op...
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Lee16's avatar
Lee16
New member | Level 2
Having the same iOS issue.  Have cleared cache... signed out and back in... deleted app and re-installed. Am using the latest version.
 
Noticed this from earlier - could this be related?
 
Resolved - This incident has been resolved.
Feb 22, 01:48 UTC
j_m_martin's avatar
j_m_martin
Helpful | Level 5
2 years ago

I'm having exactly the same problem, both on my ipad and iphone, iOS 16.3.1.  This is since I installed Dropbox 316.3 this morning.  My photos are png files but when I try and open them "Couldn't load photo" message is displayed. There was an error loading the file.  Try again. 

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