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unebellereine's avatar
unebellereine
New member | Level 2
12 months ago

Can't download video on the desktop app - "check internet connection" error

Okay, so for context, I download videos from my phone to the Dropbox and then I go to Dropbox in my laptop and download them on my computer. Problem is, one video refuses to download on my laptop and...
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  • unebellereine's avatar
    unebellereine
    12 months ago
    I saved the video as .mov instead of .MP4 and it totally downloaded. Problem solved! Thanks anyways haha
unebellereine's avatar
unebellereine
New member | Level 2
How do I send you a picture? 😅
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
12 months ago

No worries, unebellereine! When typing your reply on the forum, there’s a list of icons/buttons located above your message box. If you click on the small camera icon, you should be able to attach your screenshot here.

  • unebellereine's avatar
    unebellereine
    New member | Level 2
    12 months ago
    I saved the video as .mov instead of .MP4 and it totally downloaded. Problem solved! Thanks anyways haha

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