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daddiolong's avatar
daddiolong
Explorer | Level 4
5 years ago

"Can't Connect...check your internet connection" Android error

Whenever I try to view a file someone has sent me, the Dropbox app in my phone (Android, Samsung Galaxy S9+) says "couldn't connect to DropBox, please check your internet connection". I have internet connection (I've tried it with full LTE bars and with full wi-fi), but it still gives me the message and won't allow me to view the files. I've gone to the "Apps" area of my settings and have made sure the DeopBox app has all permissions. Any ideas about what could be causing this?

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  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi daddiolong; welcome to the Community!

     

    I'll be glad to look into this for you so could you send me a screenshot of the exact error you get and also let me know how exactly are you trying to access the mentioned file?

     

    While we're at it, does this happen with only this specific file?

     

    Let me know what you find and we'll take it from there. 

     

    PS: Our most recent version of the mobile app for Android devices is 182.2 currently so make sure you're running this version please.

    • daddiolong's avatar
      daddiolong
      Explorer | Level 4
      5 years ago
      I am more than willing to send you a screen shot. How do I do that?
  • Lrichart 's avatar
    Lrichart
    New member | Level 2
    5 years ago
    My Dropbox app on my Samsung galaxy 9plus is all of the sudden doing this also. I can't get the list of files. I can search for something but I can't see list of files I get this error.
    • Destry's avatar
      Destry
      New member | Level 2
      5 years ago
      Same issue in my note 8 running android 9 "no internet connection please check your connection"
    • Michal H.2's avatar
      Michal H.2
      New member | Level 2
      5 years ago
      I have the same problem. I can access all folders except the first/main folder when I click on Files. So if I find a folder in Recent (or in Photos -> click on photo -> View in folder) I can move forwards and backward until I reach the first/main folder in my Dropbox. But if I *have to* enter a folder through Files I'm stuck.

      I don't know how long the bug has been there, but I realised I had it about a week ago.

      I'm running Samsung Galaxy S10+, and I have the latest version. Unsure if I have the beta though.

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