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daddiolong's avatar
daddiolong
Explorer | Level 4
5 years ago

"Can't Connect...check your internet connection" Android error

Whenever I try to view a file someone has sent me, the Dropbox app in my phone (Android, Samsung Galaxy S9+) says "couldn't connect to DropBox, please check your internet connection". I have internet...
Android
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi daddiolong; welcome to the Community!

 

I'll be glad to look into this for you so could you send me a screenshot of the exact error you get and also let me know how exactly are you trying to access the mentioned file?

 

While we're at it, does this happen with only this specific file?

 

Let me know what you find and we'll take it from there. 

 

PS: Our most recent version of the mobile app for Android devices is 182.2 currently so make sure you're running this version please.

daddiolong's avatar
daddiolong
Explorer | Level 4
5 years ago
I am more than willing to send you a screen shot. How do I do that?
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Just use the relevant button as shown below daddiolong!

     

    • daddiolong's avatar
      daddiolong
      Explorer | Level 4
      5 years ago

      OK, got ya.  I had to log on via a computer; before I was on my phone and it didn't give me this option.  This is what I see when I open a video file sent to my e-mail via another dropbox account and a link to view.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Thanks for the quick response daddiolong!

         

        Now that you're on a computer, can you download the mentioned file and let me know its size and if you're able to preview it normally (be it on the web or on your computer)?

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