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Forum Discussion
Can't download video on the desktop app - "check internet connection" error
Okay, so for context, I download videos from my phone to the Dropbox and then I go to Dropbox in my laptop and download them on my computer. Problem is, one video refuses to download on my laptop and...
- I saved the video as .mov instead of .MP4 and it totally downloaded. Problem solved! Thanks anyways haha
Nancy
Dropbox Staff
Dropbox StaffThanks for posting on our forum, unebellereine!
I’d like to clarify something first; you mention that you’re trying to download this file to your laptop. Are you using the Dropbox website to do that, or do you have the desktop app installed, and you’re trying to sync it locally instead?
Can you send me a full screenshot of the error you’re getting?
Finally, what’s the file extension of the video you’re having trouble with?
Let me know.
How do I send you a picture? 😅
- Nancy
No worries, unebellereine! When typing your reply on the forum, there’s a list of icons/buttons located above your message box. If you click on the small camera icon, you should be able to attach your screenshot here.
- I saved the video as .mov instead of .MP4 and it totally downloaded. Problem solved! Thanks anyways haha
