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unebellereine's avatar
unebellereine
New member | Level 2
10 months ago

Can't download video on the desktop app - "check internet connection" error

Okay, so for context, I download videos from my phone to the Dropbox and then I go to Dropbox in my laptop and download them on my computer. Problem is, one video refuses to download on my laptop and...
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  • unebellereine's avatar
    unebellereine
    10 months ago
    I saved the video as .mov instead of .MP4 and it totally downloaded. Problem solved! Thanks anyways haha
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting on our forum, unebellereine! 

 

I’d like to clarify something first; you mention that you’re trying to download this file to your laptop. Are you using the Dropbox website to do that, or do you have the desktop app installed, and you’re trying to sync it locally instead?

 

Can you send me a full screenshot of the error you’re getting?

 

Finally, what’s the file extension of the video you’re having trouble with?

 

Let me know.

unebellereine's avatar
unebellereine
New member | Level 2
10 months ago
I'm using the Dropbox website, yes! I'll send you a picture. Thank you!

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