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Can't access a folder: 'This folder does not exist' error
Hi experts,
I have a strange issue with one of my folders. If I try to view the /Public/Samples folder online, regardless which browser (FireFox / Edge), I only get an error message "The folder...
Downloaded files from a folder as recently as a week ago. Now getting message that the folders in which the files were parked no longer exist. I can see the folder icons. But when I click on them I get the message.
Megan
Dropbox Staff
Dropbox StaffHi JayC1, let's jump right into this please!
As a first step, can you let me know if you're possibly referring to a shared link? Is this where you downloaded files from?
Also, where do you see this specific message? Is it online, when you try to locate the content? Let me know more, and we'll take it from there.
Thanks!
Hi Megan
It is the only folder of the bunch that has a mulyi=person icon on the folder, so i must have shared it at some point. However, it says that I'm the only one with access.
Here's the main file batch
here's the next click
And here's what happens when I click on one of the sub files
As I mentioned, I accessed a few files earlier this week. Now, however, I fear I'm going to have to re-create a semester's worth of Louisiana History class. Other course files (Civics, Geography, etc.) are working fine.
Thanks for looking into this for me--I'm a bit panicked. Been working with Dropbox for years and never had something like this.
- Megan
Hi JayC1, if you use an entirely different browser, do you get the same results there? What results do you get when searching for the Folder name, using our searchbar?
Could you try copying or moving them to another location and let me know if they give the same error?
Hi Megan...will do tomorrow. was able to find the files by searching for them by name. Encouraged and will try to fix everything in morning. Thanks so much for your help. Will keep you posted!
Jay
