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Wattie's avatar
Wattie
Explorer | Level 3
4 years ago

Cannot access dl.dropboxusercontent.com in South Korea

Used to work well a couple of days ago. To help you figure out the problem, here is my attempt to type "curl" in cmd prompt:

 

curl https://dl.dropboxusercontent.com
curl: (6) Could not resolve host: dl.dropboxusercontent.com

 

In case of error message in Chromium browser, it returns DNS_PROBE_FINISHED_NXDOMAIN error. I have contacted network provider regarding this issue but they recommeneded me to contact Dropbox site instead.

In addition, my network uses following DNS servers: "210.94.11.xxx" and/or "210.94.72.xxx" (digits on "xxx" parts are set randomly whenever checking my DNS server).

Note that switching DNS to CloudFlare or using VPN works.

  • Jay's avatar
    Jay
    4 years ago
    Hi Wattie, this issue should be resolved now. If you're still experiencing this issue, then it may be related to your internet connection currently, such as a proxy, VPN, firewall, security software, or even ISP/router issues.
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    Hey Wattie, thanks for using Dropbox and welcome to our Community!

    There's an incident that's affecting some of our users at the moment.

    For more information, you can have a look here and make sure to subscribe too, so that you can get email notifications about its progress.

    I hope this helps to some extent. 
    • Wattie's avatar
      Wattie
      Explorer | Level 3

      Hey. Thanks for your answer Walter ! I've been checking the page you linked here since then, but I don't see any news even about Investigating this issue for 2 days and now (other than the "Dropbox may be unavailable for some users" keeps showing), and the issue is still ongoing. Can you tell when it will be investigated?

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        Hi Wattie, this issue should be resolved now. If you're still experiencing this issue, then it may be related to your internet connection currently, such as a proxy, VPN, firewall, security software, or even ISP/router issues.

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