You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Can no longer scroll between photos on the Dropbox app on Android
On my smartphone App I have lost the ability to scroll from photo to photo within Dropbox's Files. It works perfectly when accessing from my PC. Problem only experienced in the last 2 days on my smartphone (Samsung S21, Android) app.
Hey Peter, hope you don’t mind me jump in.
You don’t need to worry about your allocated Dropbox space, or the files that are currently stored on your account; reinstalling the Dropbox app doesn’t affect neither of those.
You can reinstall the Dropbox app on your mobile device the way you’d do with any other app. You can uninstall it from your Settings > Applications, and then reinstall it via Google Play, and sign back in to your Dropbox account.
Hope this helps!
- Hannah
Dropbox Staff
Hey there, Photopetercat, thanks for letting us know about this.
Can you check which version of Dropbox and also which Android version you're using?
Have you tried clearing the app's cache, by following the steps here, to see if that helps?
Let me know how it goes.
Hi Hannah,
Good to hear from you.
I have cleared the cache on my Dropbox, following your link. It made no difference. I still cannot scroll between Photos on my Dropbox Files (Folders).
Dropbox version: 358.2.4
Android version (I think): 120.0.6099.193
Ta,
Peter.
- Hannah
Thanks for the update, Peter.
If you're on a Basic free account, can you make sure that you have less than 3 devices linked to your account, so that you can uninstall and reinstall the app, to see if that perhaps helps?
