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Forum Discussion

williamb11's avatar
williamb11
Helpful | Level 6
8 months ago

'Can’t load this file type This file type is unsupported here.' on Windows

I have Dropbox installed on 3 computers, desktop A and laptops B and C, all running Windows 10, 64 bit. I use, for preference as it was installed on my first computer, the Lotus SmartSuite Office pro...
Desktop
Error Messages
Preview
  • williamb11's avatar
    williamb11
    8 months ago

    Thank you both for your help - it's much appreciated.

    williamb11

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi williamb11, thanks for messaging the Community!

 

Just for clarification, is this an error message on the Dropbox site, or a Windows error?

 

A screenshot showing this information would help greatly!

williamb11's avatar
williamb11
Helpful | Level 6
8 months ago

Screenshot attached -

  • Здравко's avatar
    Здравко
    Legendary | Level 20
    8 months ago

    williamb11, Don't mix preview (that what you screenshot shows) and open. Such type of files will never preview on any machine in any browser - Dropbox just doesn't support preview for all files.

    Hope this sheds some light.

    • williamb11's avatar
      williamb11
      Helpful | Level 6
      8 months ago

      Thank you both for your help - it's much appreciated.

      williamb11

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