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LB851's avatar
LB851
New member | Level 2
9 months ago

"Can't load this file type. This file type is unsupported here." when uploading certain filetypes

I am new to Dropbox. I started adding some files and when I clicked on a couple of the files it said "Can't load this file type. This file type is unsupported here." I tried with two different files....
  • Rich's avatar
    9 months ago

    LB851 wrote:

    ... when I clicked on a couple of the files it said "Can't load this file type. This file type is unsupported here."


    That just means that Dropbox isn't able to show a preview of the file because it doesn't understand what it is. Only certain files types support previews. You can still store your files in Dropbox and open them in whatever application created them.

     


    I also need to access them on multiple devices. Is this possible?

    Yes.

     


    ... I didn't know you wouldn't be able to open certain file types.

    As long as you have an application installed that can open the file, you'll be able to open it.

     


    Is there a way to set it up to open the file directly in the program I need to use it in?

    Your operating system handles that; not Dropbox. When you install an application it registers itself with your OS and basically says "Hey! I support these file types!" Then when you click on a file in your Dropbox folder, your operating system knows which program to send the file to.

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