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Forum Discussion
Apps in iPhone say my Dropbox is empty
Hello!
Whenever I try to attach a file saved in Dropbox from an app (for instance, WhatsApp message, or Mail app) in my iPhone (iOS 18.1), the app says my Dropbox is empty, although it is fully synced in my phone.
Interestingly, from the Messages app I'm able to attach a file and if I open the Dropbox app and select to export a file to WhatsApp or Mail, it works.
I've tried disabling and enabling Dropbox from the Browse option, clearing history and website data and restarting the phone, and nothing worked.
Any suggestions?
Thank you!
- Walter
Dropbox Staff
Hi there LinaFerro - sorry to hear you're having issues with this.
Can you please send us a screenshot of the exact error you're getting so that we can have a visual too?
Are you doing this via the Files app on your device perhaps by the way?
Have you tried clearing the app's cache since you first noticed this?
Let us know more and we'll take it from there, Lina.
