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IsaacRaphael's avatar
IsaacRaphael
Explorer | Level 3
12 months ago

"Add Block Detected" when downloading files

each time I try to download a file I get a message saying "ADD BLOCK DETECTED" although I have allowed all add's inc 3rd party & I have followed the instruction what to do I still get the message!!??...
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IsaacRaphael's avatar
IsaacRaphael
Explorer | Level 3

Hi Nancy

yes I have made sure that ALL pop ups from ALL websites, ever 3rd party are allowed & still the same issue.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hey IsaacRaphael, can you indeed send us a screenshot of the error you're getting, so we can take a look?

  • IsaacRaphael's avatar
    IsaacRaphael
    Explorer | Level 3
    11 months ago

    HI Hannah

    my apology for late reply, please find attached a screenshot.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      No worries, IsaacRaphael!

       

      It looks like this pop-up is coming from a site called Dropgalaxy, and not Dropbox.

       

      I hope this helps!

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