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Forum Discussion

IsaacRaphael's avatar
IsaacRaphael
Explorer | Level 3
12 months ago

"Add Block Detected" when downloading files

each time I try to download a file I get a message saying "ADD BLOCK DETECTED" although I have allowed all add's inc 3rd party & I have followed the instruction what to do I still get the message!!??...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting this on our Community, IsaacRaphael!

 

Have you made sure that pop-ups aren’t being blocked for the Dropbox website? 

 

Can you please temporarily disable AdBlock, and try to download your files from Dropbox then? 

 

Let me know if any of these suggestions work for you.

IsaacRaphael's avatar
IsaacRaphael
Explorer | Level 3
12 months ago

Hi Nancy

yes I have made sure that ALL pop ups from ALL websites, ever 3rd party are allowed & still the same issue.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hey IsaacRaphael, can you indeed send us a screenshot of the error you're getting, so we can take a look?

    • IsaacRaphael's avatar
      IsaacRaphael
      Explorer | Level 3
      12 months ago

      HI Hannah

      my apology for late reply, please find attached a screenshot.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        No worries, IsaacRaphael!

         

        It looks like this pop-up is coming from a site called Dropgalaxy, and not Dropbox.

         

        I hope this helps!

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