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Forum Discussion

IsaacRaphael's avatar
IsaacRaphael
Explorer | Level 3
12 months ago

"Add Block Detected" when downloading files

each time I try to download a file I get a message saying "ADD BLOCK DETECTED" although I have allowed all add's inc 3rd party & I have followed the instruction what to do I still get the message!!??...
Download
Error Messages
Web
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Thanks for posting this on our Community, IsaacRaphael!

 

Have you made sure that pop-ups aren’t being blocked for the Dropbox website? 

 

Can you please temporarily disable AdBlock, and try to download your files from Dropbox then? 

 

Let me know if any of these suggestions work for you.

  • IsaacRaphael's avatar
    IsaacRaphael
    Explorer | Level 3
    12 months ago

    Hi Nancy

    yes I have made sure that ALL pop ups from ALL websites, ever 3rd party are allowed & still the same issue.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Hey IsaacRaphael, can you indeed send us a screenshot of the error you're getting, so we can take a look?

      • IsaacRaphael's avatar
        IsaacRaphael
        Explorer | Level 3
        12 months ago

        HI Hannah

        my apology for late reply, please find attached a screenshot.

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