We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Erez 's avatar
Erez
Explorer | Level 4
10 months ago

Access denied error, when trying to access Sign link.

I am logged into Dropbox sign and the document is accessible but loads looking like the following:       I am able to access all other signed documents on ...
Dropbox Sign
Error Messages
Web
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey erez , is it possible that you have tried contacting our Support team about this? 

 

If so, would you be able to share the ticket number reference with me? 

  • Erez 's avatar
    Erez
    Explorer | Level 4
    10 months ago

    Hi Megan, 

     

    Yes I did. tbh, not with the greatest success as they are still working on it for almost 2 weeks and the resolution and communication abut it was not great so far. 

     

    I think that I have 2 tickets: 23166530 and 23121241.

     

    Looking forward to see whether you can expedite anything. Thanks

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hi erez , thanks for the ticket numbers! 

       

      I just checked, and it seems the second one is in the hands of our Advanced agents. Therefore, there's not really much that we can do. 

       

      I've increased the priority of your ticket, and appreciate your patience on this, if you have any questions, don't hesitate to let me know! 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!