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Forum Discussion
I see No Access screen when I go to the link received from the other team member.
I see No Access screen (image below) when I go to the link (generated by right-click and Copy Dropbox Link function on Mac) received from the other team member. If I make the link, it works. There i...
Just noticed that as of last Monday 2/13/23, I can't access folders through shared Dropbox links. I am part of the access team members for shared Dropbox servers/folders for my group, but the Dropbox links I copy and share with others on my team who also have access to the folders online say that the Dropbox links I've shared lead them to a page that says "No access; you don't have access". Not sure what may be going on here. Been talking with my company IT and they're stumped as well since all our team members should already have access to the shared folders.
If I provide a path to the correct folder/file team members can access the files online and download with no problems. The issue is using the "Copy Link" on the website or trying to use "Copy Dropbox Link" in Mac Finder. My other team members' shared links lead me to the "no access" page and vice versa. It seems to have started to be a problem since last Monday. Which is frustrating as the ease of use to share Dropbox links is so convenient and much faster when trying to send team members files quickly.
- Hannah
Dropbox Staff
Hey Erica DeChavez, thanks for reaching out to the Dropbox Community.
When it comes to sharing links, there are certain traffic and bandwidth limits in place, depending on the plan you're on.
Is it possible that someone on the team has reached those limits?
Have you also tried reaching out to our support team about this?
Let me know what you find.
Our company IT is looking into it, but this may likely be the overall problem of our Dropbox server folders being too maxed out memory-wise. Thanks for the insight, Hannah! : )
