You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Our old computer crashed and the one we're using now is trying to sync old files.
Our computer at work crashed unexpectedly. My Dropbox account which I use for work has 2 shared folders. We are now up and running on a back up computer that I had used Dropbox on previously (4 years ago) I am now having trouble with them syncing. It is telling me that I am out of storage because it is trying to sync items between our folders that have been moved and deleted over the past 4 years. It shows I'm still logged into DB on that old computer, but we can't access it to log out. Should I uninstall on this computer and try reinstalling, or do I delete access to the old computer although that is where the most up to date items are and then uninstall and reinstall and hope that it will all sync? I'm at a loss and don't' want to lose all this work.
Dropbox online-only consuming hard drive space on Windows
I set my Dropbox and folders to online only but it is still taking up the majority of my hard drive. The files are (also?) located on my c drive: C:\Users\JaneDoe\Dropbox. If I delete a folder from the C drive it deletes it everywhere. I'm not sure how to fix this as I have never had this problem before.
Suggestion: Multiple Dropbox Sync for Internal and External Drives
Hello, Feature: the ability to sync Dropbox folders to two separate locations on the same device. Here’s my use case: The Problem I work on a laptop with limited internal storage, which makes it impossible to sync all my Dropbox files locally. I do use Selective Sync to only download the folders I need. However, I often find myself needing access to unsynced files. This creates a workflow which is fairly tedious: I have to search for the file via the Dropbox web interface, which neither quick or the easiest to navigate, especially when multiple versions of a file exist, and there's no previews. After downloading the file, I extract what I need (I’m works as a graphic designer, so this often means copying a single element). I then delete the file. This happens often enough, and it's not only tedious, but time-consuming too. What I’d love is the ability to sync Dropbox to two locations on the same device: Location 1: My laptop’s internal hard drive, with Selective Sync enabled. Location 2: An external hard drive that syncs all (or most) of my Dropbox content, acting as a complete backup. This would allow me to: Use my laptop’s internal drive for day-to-day work with the files I access frequently. Quickly retrieve any unsynced files from the external drive without needing to download them manually from the web interface. Avoid having to carry the external drive around all the time. I could keep it connected at home, and use the laptop’s synced folder when working elsewhere. I’ve tried to come up with alternatives to this to mimic it, like: Move the Dropbox folder entirely to an external drive. This frees up space on the laptop, but makes the external drive essential for any file access. Use two Dropbox accounts. One account could sync to my external drive, and another to my laptop. However, keeping them in sync requires additional tools or manual effort, which complicates things, and I'm not even sure it's possible either. Manually copy files between devices. This is, again, tedious and error-prone, especially for large or folders I work in often. Am I missing something obvious here, or is there a third-party tool or workaround that could achieve this setup or something close enough?
Add Folder Sorting by Creation Date
I would like to suggest a feature that could greatly enhance the functionality and usability of Dropbox: the ability to sort folders by their creation date in addition to the existing sorting options. Why This Feature is Needed: 1 Efficient Drive Management: When cleaning out or reorganizing storage, sorting folders by their creation date provides a clear timeline of when content was added, helping users identify older, potentially obsolete folders. 2 Improved File Organization: This feature would allow users to understand the chronological context of their data, which is especially useful for archival purposes. 3 Consistency Across Systems: Many file managers (e.g., Finder on macOS and File Explorer on Windows) already offer this option. Having it in Dropbox ensures a seamless workflow between local and cloud storage. Feature Details: Add "Creation Date" as a sortable column in both the web interface and desktop applications. Ensure folders can be sorted by creation date, just like individual files. Include this option in APIs for developers who work with automated tools or scripts. Potential User Benefits: Faster identification of outdated data, leading to more efficient storage usage. Enhanced organizational tools for power users and businesses managing extensive files and folders. Thank you for considering this request. I believe this feature would add significant value to Dropbox and make it even more indispensable for users like me who rely on it for efficient file management. Please let me know if further details or examples would be helpful.
My Dropbox Account Disappeared! I had 5TB of files that now show as 2GB.
I need help to get my DB account back. It disappeared after being a DB customer for 10 yrs plus. I had an account with like 5TB of files and now when I log in, it shows me as having a basic 2gb account with NONE OF MY FILES!!! How can I speak or chat with a human??? Thanks!
I keep receiving emails about being over-quota, but there aren't any files on my account.
I receive emails from Dropbox telling me my Basic account has reached its limit; however, when I log into my account there are no files there. I have searched in all folders, there is nothing there. I have also tried to locate these files using my laptop account and there is nothing there. I cannot respond to their emails because it's from an unmonitored mailbox. I cannot call Dropbox because I have the free edition, and their free customers aren't treated with the same care as their paying customers. How can I resolve this if I cannot speak to a live person about it? I'm tempted to reach out to our state's attorney general to file a complaint. This is just bad, bad business.
