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I made my files online-only, but they're still taking up hard drive space.
My hard drive is full so I set all files to online only. How do I get the files off my local hard drive to open up storage on my hard drive? As is try to follow instructions on the help pages my Dropbox app doesn't show my avatar in the upper right corner, so I don't see Preferences. I have right clicked on the Dropbox in file explored and clicked on "manager hard dive space" to put all files to "online only" but the disk drive space doesn't free up.
Why is my account showing up as full?
I am continuing to get emails from Dropbox stating that I am over my storage capacity. However, when I go to the account, I don't have anything in any of the folders. Please advise as to how I can confirm that I don't have any documents, pictures, etc., so that I can delete this account. Thank you
Online-only not working in Surface Pro 11 (Snapdragon version)
Recently I went back to Dropbox having read that it now works with Snapdragon Windows versions, but currently I have a significant issue. I cannot have any online-only file in my SP11, thus I cannot have all Dropbox files in my device. I have this in the main DP screen: Then I go to "Manage hard disk space", select folders and make online-only. In less than a second I get the message they are online-only, but they aren't. Any idea how to solve this? Thanks in advance.
I sent a referral to one of my students, but it's once again ineligible.
Sorry to have to raise a similar issue again. As promised, I am continuing to recommend Dropbox to my students and their parents, and now sending the referrals via my Referrals page. Today I recommended Dropbox to one of my students, while he was here with his laptop, so I could see and make sure that everything was done right. He had never installed or used Dropbox before. He clicked on my referral link and successfully installed the App. He tried to verify his account, but received an error message, saying that ''Something went wrong." My Referrals page shows his status as "Ineligible." I would be grateful if you could track down what went wrong this time and let me know? I am happy to forward a capture of the emails and error message... Thank you.
The referral I sent to my friend has been marked as ineligible.
Hi everyone, I'm still encountering an issue with a Dropbox friend referral where I'm trying to earn the 500MB bonus storage. I sent the invitation back in 2016. The referral was marked as "ineligible," and I initially considered it might be due to shared computer access, but I can now confirm that the friend I invited did not install or log in to Dropbox on the same computer I used to send the invitation. Given this new information, I'm trying to understand why the referral might still be ineligible. Here are my updated questions: 1. Could the age of the invitation (sent in 2016) be a factor in the referral's ineligibility now? Are there expiration dates or limitations on older referral links? 2. What are the specific steps a referred friend needs to take to ensure the referral is successful and I receive the 500MB bonus under the current program? 3. If the issue isn't related to a shared computer, what are some other common reasons for referral ineligibility that I should consider? 4. Is it possible that the referral program terms or the bonus amount offered in 2016 were different and are no longer valid? 5. Should I try sending a new referral invitation to the same friend now? Would that have a better chance of being successful under the current program? Any insights into how the referral program has evolved since 2016 or common pitfalls to avoid would be greatly appreciated. As a Basic user, direct email support options seem limited, so I'm hoping the community can offer some guidance. Thanks in advance for your help!
I sent referrals to my colleagues, but they're ineligible for all of them.
Dear Dropbox Support Center! I have been using dropbox for a long time, it is very convenient to use when traveling. Recently, I introduced the application to my colleagues at the company, but when they installed it on their computers, they all reported that my referral was invalid and no one got an increase in free storage. There is a mistake here, I hope the support team can check it for me Thank you!
