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Security

1616 Topics

Remote Management Access by Dropbox Inc. on my Mac laptop
I have a problem with Dropbox that is not related to my own Dropbox account. I have a dropbox employee okla login on my laptop and cannot do anything before logging into upon start up and setting up the computer -even external drives. I need a contact at Dropbox to resolve this. Context: I bought the laptop used on Craigslist. Apparently, it used to belong to Dropbox Inc. and brings up a remote management login window when trying to re/install the system, which only became evident when trying to upgrade OS now. I was only able to restore the laptop from a clone, but now the laptop brings up the notification "Dropbox can manage your computer". Request: I would like to get Dropbox to either claim their computer or deactivate their security network. I would be grateful for who do contact (email/phone) for this. Alternatively, is there something I can do? Trying to understand my options. Thank You for your expertise and commiseration.
Solved
CosmicPlumber
3 hours ago Place Security and Permissions
4.8KViews
1like
26Comments
What is happening to the Dropbox Send & Track feature?
I bought DropBox ONLY because it had the Send and Track feature. Am I correct in understanding, that: That it no longer functions and I should another service, open a separate account (both DropBox AND Send and track subscription) or what should I do? That I cannot find my old reports? Because no matter where I look, I cannot find anything on videos that I previously had connected to Send and Track. I am puzzled.
MSS2
13 hours ago Place Create, upload, and share
30Views
0likes
2Comments
Remove External User(s) Delete Ability
PLEASE allow us to restrict the ability of external users to delete files and folders in a shared folder. I just ran into an issue where a user, that had edit permission, deleted all of the files and folders in a shared folder. Allow us to restrict the ability to delete by users. Or change the view permission to upload files and folders. This seems so easy to do, yet it doesn't happen. If I'm missing a setting, please enlighten me. Thank you.
OwenWise
2 days ago Place Ideas
27Views
0likes
3Comments
How can I entirely delete my Dropbox account?
I have retired and no longer want to have dropbox
stevematuro
3 days ago Place Security and Permissions
49Views
0likes
9Comments
My account got hacked and they setup 2FA to block me
Hello, My dropbox account was compromised and they fully locked me out with 2fa. I did not set up the 2fa so I can't kick them out. I just want to close the account. I don't need access. What should I do? I sent off an email to support.
DexterJ
3 days ago Place Security and Permissions
47Views
0likes
3Comments
Captcha when connecting app to dropbox on phone
I tried to connect Onlyoffice app to my Dropbox account on my phone (android) and should then prove that I am "human" by sorting a puzzle of placing a figure in a seat by combining a number wíth some icon. Even though I managed to sort the puzzle (several times) the Captcha just started over again. It was a terrible waste of time, when I just wanted to be able to write in my drop box files using onlyoffice and I feel really stupid that I am actually PAYING for this. Even though I until now have been a happy drop box customer. There must be other ways. Also it is difficult to see the icons, and being both a bit seeing and hearing impaired I feel that You are letting me down. Yours truly, KG
Kristine Gazel
4 days ago Place Security and Permissions
27Views
0likes
3Comments
I received an email for a survey. Is it real or a scam?
I have just received an email asking for participation in a survey for dropbox. I note there was one 2 years ago, is there one happening again, or is it a scam?
kim60
6 days ago Place Security and Permissions
47Views
0likes
6Comments
I didn't unlink my old devices and now I've reached the 3-device limit. How can I remove them?
I owned two computers. I had installed Dropbox basic on both. Then I recently purchased two new, replacement computers and trashed those old ones (before unlinking the Dropbox account from either one). I realize now (and I should have realized then) what a stupid thing that was. I downloaded the Dropbox app and installation went fine on one of the new, replacement computers. When I attempted to install Dropbox on the second new computer, I received a message that said I already had reached the maximum 3 computers linked to my Dropbox account. Since the old computers no longer exist, is there now any way to Unlink those devices from my Dropbox account?
Solved
Timbo57
7 days ago Place Apps and Installations
50Views
0likes
3Comments
I need to re-create a new Dropbox account with the same email address as the old one.
Hi, An account was accidentally registered two days ago. It needs to be re-registered under the same email today. No files need to be recovered; the account needs to be completely re-created. I cannot wait 29 days unfortunately, I'm hoping to get support to speed this up. I can give details in private message.
bas382
7 days ago Place Security and Permissions
46Views
0likes
5Comments
I can't sign in to view my support ticket.
My account was disabled and I don't know why. I contacted support and they responded however I can't view their response ticket because I can't login. What am I supposed to do? If I don't respond in a couple days, then the support request will be closed.
Sassafras84
7 days ago Place Security and Permissions
10Views
0likes
1Comment

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Management Access by Dropbox Inc. on my Mac laptop","conversation":{"__ref":"Conversation:conversation:722338"},"id":"message:722338","revisionNum":2,"uid":722338,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1758186"},"metrics":{"__typename":"MessageMetrics","views":4825},"postTime":"2023-10-17T17:25:02.988-07:00","lastPublishTime":"2023-10-17T17:32:34.531-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have a problem with Dropbox that is not related to my own Dropbox account. \n I have a dropbox employee okla login on my laptop and cannot do anything before logging into upon start up and setting up the computer -even external drives. I need a contact at Dropbox to resolve this. \n Context: I bought the laptop used on Craigslist. Apparently, it used to belong to Dropbox Inc. and brings up a remote management login window when trying to re/install the system, which only became evident when trying to upgrade OS now. I was only able to restore the laptop from a clone, but now the laptop brings up the notification \"Dropbox can manage your computer\". \n Request: I would like to get Dropbox to either claim their computer or deactivate their security network. I would be grateful for who do contact (email/phone) for this. \n Alternatively, is there something I can do? Trying to understand my options. \n Thank You for your expertise and commiseration. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"956","kudosSumWeight":1,"repliesCount":26,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828785":{"__typename":"Conversation","id":"conversation:828785","topic":{"__typename":"ForumTopicMessage","uid":828785},"lastPostingActivityTime":"2025-04-03T03:16:49.306-07:00","solved":false},"User:user:1875169":{"__typename":"User","uid":1875169,"login":"MSS2","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg?time=0"},"id":"user:1875169"},"ForumTopicMessage:message:828785":{"__typename":"ForumTopicMessage","subject":"What is happening to the Dropbox Send & Track feature?","conversation":{"__ref":"Conversation:conversation:828785"},"id":"message:828785","revisionNum":2,"uid":828785,"depth":0,"board":{"__ref":"Forum:board:101001014"},"author":{"__ref":"User:user:1875169"},"metrics":{"__typename":"MessageMetrics","views":30},"postTime":"2025-04-02T03:40:44.639-07:00","lastPublishTime":"2025-04-02T03:55:02.011-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I bought DropBox ONLY because it had the Send and Track feature. Am I correct in understanding, that: \n \n That it no longer functions and I should another service, open a separate account (both DropBox AND Send and track subscription) or what should I do? \n That I cannot find my old reports? Because no matter where I look, I cannot find anything on videos that I previously had connected to Send and Track. \n \n I am puzzled. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"442","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828886":{"__typename":"Conversation","id":"conversation:828886","topic":{"__typename":"IdeaTopicMessage","uid":828886},"lastPostingActivityTime":"2025-04-02T14:22:09.272-07:00","solved":false},"Category:category:101002000":{"__typename":"Category","id":"category:101002000","displayId":"101002000"},"User:user:1513263":{"__typename":"User","uid":1513263,"login":"OwenWise","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/custom/Avatar_Smile-4-1731354336147.svg?time=1731354389000"},"id":"user:1513263"},"IdeaTopicMessage:message:828886":{"__typename":"IdeaTopicMessage","subject":"Remove External User(s) Delete Ability","conversation":{"__ref":"Conversation:conversation:828886"},"id":"message:828886","revisionNum":1,"uid":828886,"depth":0,"board":{"__ref":"Idea:board:101002013"},"author":{"__ref":"User:user:1513263"},"metrics":{"__typename":"MessageMetrics","views":27},"postTime":"2025-04-02T13:18:42.487-07:00","lastPublishTime":"2025-04-02T13:18:42.487-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" PLEASE allow us to restrict the ability of external users to delete files and folders in a shared folder. I just ran into an issue where a user, that had edit permission, deleted all of the files and folders in a shared folder. Allow us to restrict the ability to delete by users. Or change the view permission to upload files and folders. This seems so easy to do, yet it doesn't happen. If I'm missing a setting, please enlighten me. Thank you. 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I did not set up the 2fa so I can't kick them out. \n I just want to close the account. I don't need access. \n What should I do? I sent off an email to support. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"256","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828396":{"__typename":"Conversation","id":"conversation:828396","topic":{"__typename":"ForumTopicMessage","uid":828396},"lastPostingActivityTime":"2025-03-31T02:22:30.978-07:00","solved":false},"User:user:1909299":{"__typename":"User","uid":1909299,"login":"Kristine Gazel","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"id":"user:1909299"},"ForumTopicMessage:message:828396":{"__typename":"ForumTopicMessage","subject":"Captcha when connecting app to dropbox on phone","conversation":{"__ref":"Conversation:conversation:828396"},"id":"message:828396","revisionNum":1,"uid":828396,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1909299"},"metrics":{"__typename":"MessageMetrics","views":27},"postTime":"2025-03-30T12:22:09.408-07:00","lastPublishTime":"2025-03-30T12:22:09.408-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I tried to connect Onlyoffice app to my Dropbox account on my phone (android) and should then prove that I am \"human\" by sorting a puzzle of placing a figure in a seat by combining a number wíth some icon. Even though I managed to sort the puzzle (several times) the Captcha just started over again. It was a terrible waste of time, when I just wanted to be able to write in my drop box files using onlyoffice and I feel really stupid that I am actually PAYING for this. Even though I until now have been a happy drop box customer. There must be other ways. Also it is difficult to see the icons, and being both a bit seeing and hearing impaired I feel that You are letting me down. Yours truly, KG ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"709","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828266":{"__typename":"Conversation","id":"conversation:828266","topic":{"__typename":"ForumTopicMessage","uid":828266},"lastPostingActivityTime":"2025-03-29T07:26:20.227-07:00","solved":false},"User:user:1507203":{"__typename":"User","uid":1507203,"login":"kim60","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"id":"user:1507203"},"ForumTopicMessage:message:828266":{"__typename":"ForumTopicMessage","subject":"I received an email for a survey. Is it real or a scam?","conversation":{"__ref":"Conversation:conversation:828266"},"id":"message:828266","revisionNum":2,"uid":828266,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1507203"},"metrics":{"__typename":"MessageMetrics","views":47},"postTime":"2025-03-28T16:26:47.019-07:00","lastPublishTime":"2025-03-28T16:52:08.733-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have just received an email asking for participation in a survey for dropbox. I note there was one 2 years ago, is there one happening again, or is it a scam? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"168","kudosSumWeight":0,"repliesCount":6,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827794":{"__typename":"Conversation","id":"conversation:827794","topic":{"__typename":"ForumTopicMessage","uid":827794},"lastPostingActivityTime":"2025-03-28T09:41:30.096-07:00","solved":true},"User:user:1908601":{"__typename":"User","uid":1908601,"login":"Timbo57","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:1908601"},"ForumTopicMessage:message:827794":{"__typename":"ForumTopicMessage","subject":"I didn't unlink my old devices and now I've reached the 3-device limit. How can I remove them?","conversation":{"__ref":"Conversation:conversation:827794"},"id":"message:827794","revisionNum":2,"uid":827794,"depth":0,"board":{"__ref":"Forum:board:101001016"},"author":{"__ref":"User:user:1908601"},"metrics":{"__typename":"MessageMetrics","views":50},"postTime":"2025-03-24T19:10:51.393-07:00","lastPublishTime":"2025-03-25T07:05:22.557-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I owned two computers. I had installed Dropbox basic on both. Then I recently purchased two new, replacement computers and trashed those old ones (before unlinking the Dropbox account from either one). I realize now (and I should have realized then) what a stupid thing that was. \n I downloaded the Dropbox app and installation went fine on one of the new, replacement computers. When I attempted to install Dropbox on the second new computer, I received a message that said I already had reached the maximum 3 computers linked to my Dropbox account. \n Since the old computers no longer exist, is there now any way to Unlink those devices from my Dropbox account? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"671","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828202":{"__typename":"Conversation","id":"conversation:828202","topic":{"__typename":"ForumTopicMessage","uid":828202},"lastPostingActivityTime":"2025-03-28T07:12:35.340-07:00","solved":false},"User:user:1909075":{"__typename":"User","uid":1909075,"login":"bas382","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"id":"user:1909075"},"ForumTopicMessage:message:828202":{"__typename":"ForumTopicMessage","subject":"I need to re-create a new Dropbox account with the same email address as the old one.","conversation":{"__ref":"Conversation:conversation:828202"},"id":"message:828202","revisionNum":2,"uid":828202,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1909075"},"metrics":{"__typename":"MessageMetrics","views":46},"postTime":"2025-03-28T04:59:19.773-07:00","lastPublishTime":"2025-03-28T05:52:00.483-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi, \n An account was accidentally registered two days ago. It needs to be re-registered under the same email today. No files need to be recovered; the account needs to be completely re-created. I cannot wait 29 days unfortunately, I'm hoping to get support to speed this up. \n I can give details in private message. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"317","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828170":{"__typename":"Conversation","id":"conversation:828170","topic":{"__typename":"ForumTopicMessage","uid":828170},"lastPostingActivityTime":"2025-03-28T00:44:09.325-07:00","solved":false},"User:user:1909040":{"__typename":"User","uid":1909040,"login":"Sassafras84","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:1909040"},"ForumTopicMessage:message:828170":{"__typename":"ForumTopicMessage","subject":"I can't sign in to view my support ticket.","conversation":{"__ref":"Conversation:conversation:828170"},"id":"message:828170","revisionNum":2,"uid":828170,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1909040"},"metrics":{"__typename":"MessageMetrics","views":10},"postTime":"2025-03-28T00:01:37.458-07:00","lastPublishTime":"2025-03-28T00:44:09.325-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" My account was disabled and I don't know why. I contacted support and they responded however I can't view their response ticket because I can't login. \n What am I supposed to do? If I don't respond in a couple days, then the support request will be closed. 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