You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
6-digit code not sent - want to find out if account still exists
hello, i have another old account - mail adress and password existing - but if i wanna login an it says the system will send a 6-digit confirmation code, i do not receive on. is there a way of checking what the issue is there. is there a way of checking if the account still exists.? thanks.
Why am I seeing guests accessing my Dropbox Paper document?
Hi there, I'm a big fan of Dropbox Paper and been using it for a long while. 2 questions: Is this product still being developed, or will it be sunset at some point? On my Dropbox paper document, I see several badges of many guest users viewed it at the top right corner, although the document is totally private and not shared with anyone. Should I be worried? I access the Dropbox Paper documents mainly through my laptop and sometimes from my iPhone; both are logged into my Dropbox account.
Dropbox gives location via links sent
I use drop box for a number of things. I just had someone who has been with me for a while with my drop box tell me he got an exact location from my drop box. he sent me a picture of my exact location on that file. This is a huge safety issue. I have an iPhone 16pro Dropbox version : 402.2.2An employee's email was used to create a malicious Dropbox account
I'm hoping someone here will be able to provide further assistance on this issue. One of our employee's mailboxes got compromised. While compromised, the bad actor setup a Dropbox account that is now sending out malicious emails. The account is secured with MFA, which we do not control or have backup codes for. So, recovering via MFA is not an option. We have attempted to contact Dropbox support but haven't been able to get anyone to assist with deleting the account. We have just been advised to login and delete ourselves, which is not an option. If someone is able to assist on this, it would be greatly appreciated. Thank you, NickI'm trying to submit a support form for a compromised account, but it throws an error.
Continually receiving error on Compromised Account form: "We couldn't submit your request at this time, please try again later." Tried on multiple browsers, multiple devices, and Cleared Cache/Cookies. --- Received information about account email being changed and need to get in contact with Dropbox support.
I can't access my Dropbox account due to 2-step authentication
Dropbox has turned on 2-step authentication without my permission. Problem is, I have left my job and don’t have access to my old phone or email so cannot provide the code for access. The Dropbox has only personal items in it, which I wish to move to another Dropbox set up using my personal account. I have written to them on 4 occasions but not getting anything back. Does anyone have any advice please?
A suspicious file was shared with me, but I can't delete it from my account.
Hi all, I received a very legit-looking email from a colleague (it was from her exact email address, signed off how she would do etc) which had a PDF attached for me to view. When I clicked on the attachment (via my iPhone), it opened my Dropbox app but turned into a Word doc on there (see attached computer screenshot). When I clicked on that (which is what I shouldn't have done!) it went to a Microsoft Outlook login page - needless to say I didn't log in! Now the Word doc (Klip Global.docx) is in my Dropbox account and won't allow me to delete it (it doesn't come up as an option on the '...' ). I have changed my Dropbox password and the TFA method (removing my phone number) but I want this dodgy file to be gone! Any ideas please? Many TIA, Adam
How safe is Dropbox? Can they access user information?
I was going to start using Dropbox, but before creating an account, I came across the Privacy & Security concerns section on https://en.wikipedia.org/wiki/Dropbox. And the link https://en.wikipedia.org/wiki/Criticism_of_Dropbox expands on the information. So, in 2024, how safe IS Dropbox? Can Dropbox employees really access users' information & what about the claim that Dropbox has ownership of users' data?
