You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
I'd like a refund for my charge.
Dear Dropbox Community, I’d like to get the refund of my charge. I had canceled the business plan and my account turned to free space on 19 December. However, the payment was made and I cannot cancel it from my bank. Is it possible to let me know if the refund is being processed or where I could check the refund status? Thank you. Beat regards
I've been charged even after cancelling my plan.
Hi there I'm going around in circles trying to find out why dropbox debited my PayPal account after cancelling my plan. clicking on support tells me " Submit a request This support option is not available with your plan " Please can I receive an email from a human so I can attempt to resolve this issue and receive a refund.
How can I cancel a ghost account that I keep getting billed for?
I have been going crazy trying to figure out why i am getting billed monthly for an account that I do not have. I initially thought I was paying for my husband's account but he told me I was not. I look at my account and it's a free one. I would like stop paying for an account that I do not own, and also get refunded for this. It's terribly frustrating working with Dropbox when there is nobody to talk to. Thank you. Karen
"cf.dropboxpayments.com refused to connect." - I can't upgrade my account.
I am trying to upgrade my account, but I'm getting an error when I choose credit card that states "cf.dropboxpayments.com refused to connect." Since I do not have a paid account yet, I cannot talk to a live customer service person. Any thoughts on how to make a payment? I do not have paypal.
How can we cancel someone else's recurring charge on our company credit card?
We have an employee with a DropBox subscription unrelated to the company. He has our company credit card linked so we’re incurring his subscription charge every month. We’ve asked him multiple times to get the company card removed, but he has not done it. Is there a way we can get this removed so we no longer incur these charges?I've been charged through PayPal for an unknown account; I need a refund.
I was billed through Paypal for the Essentials account at 119.88. I do not have an Essentials account. I only have the 2GB free account and barely use that. I have checked on all the email addresses I have ever used. I have no notices of coming billings at all. The phone number listed on Paypal is useless, tells you to go to your admin account and disconnects you. Ticket submitted at the address listed by Paypal responds that it is an unmonitored email and nothing will happen. That ticket # is Ticket #24583703: Paypal payment I found in this forum how to send a support request incognito and have done that. I have not received any kind of ticket number from that. I need this refunded and resolved ASAP.
My plan won't update from Basic to Plus
I tried to make an upgrade for my plan to Plus, the credit card app had an issue and now my account is stuck believing that I am on a Plus subscription, and I cannot do anything. It gives me errors when I try to change the plan, or upgrade, or anything. My plan however is not on Plus, it is still basic. No charges were made on my credit card. The upgrade to Plus option is greyed out. The other two, do not work, I get this error "Sorry, there was a problem loading this experience." This is a very frustrating issue, and the fact that no customer support is available, even for an issue where I am trying to make an actual purchase is infuriating. I would 100% give up on this app if I didn't have so many files and integrations with it already.
Unidentified credit card charge for an annual subscription
i have an annual credit card charge from Dropbox with a 12 digit transaction ID, however the transaction lookup tool does not work when i enter all details (correctly). because i have a free plan i cannot even contact dropbox about this....help please