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Forum Discussion
Unidentified credit card charge for an annual subscription
i have an annual credit card charge from Dropbox with a 12 digit transaction ID, however the transaction lookup tool does not work when i enter all details (correctly). because i have a free plan i cannot even contact dropbox about this....help please
- Walter
Dropbox Staff
Hi there krismac - sorry to hear you're having issues with this.
Could you clear your browser's cache or try another browser and let me know if you get the same results from the look-up tool?Did you ever upgrade your Dropbox account in the past and do you happen to have another account perhaps, associated with another email address of yours?
Keep us posted!
hi Walter,
i cleared the cache and still no luck - it keeps telling me to enter the last 4 digits of cc and expiry date - which i have.
we have no other accounts that we are aware of except my husbands and my free accounts. i was trying to lookup tool to see if there was another associated account anywhere that i didnt know about. this is the second year in a row at least that the charge has appeared, but we get no notifications at any time to any existing email addresses
Hi Hannah, I never received an email from you regarding this issue…can you please action asap. Thanks
- Megan
Hey krismac, I just checked and it seems that my colleague indeed reached out via email.
However it has since been closed due to inactivity.
Let's try something else: Can you try to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
I have a Dropbox ATM DEBIT DROPBOX*[removed per Community Guidelines]
