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Error Messages
2795 TopicsI can't buy the Replay add-on, even though I'm on the Essentials trial.
I am on ESSENTIALS 3TB plan trial which gonna end on 4 april. And i need buy dropbox replay add-on premium urgently to fasttrack review of videos in team. But when i click on BUY button in the popup to buy below: They land me here on this settings page every single time. And i dont see any option to buy here. Kindly help me on this.25Views0likes4CommentsI keep seeing an error with Google Play on my Android mobile app and I can't check my Dropbox plan.
Imntrying to view my plan on android 14 Samsung S24+ I keep getting this error. When incheck linked device, this same device was link already twice. So unlinoed those. But it still shows the same error. The info it shows is insufficient and not helpful How can I solve this issue?67Views0likes13CommentsâYour plan and billing information are managed externally"; I can't upgrade via Google Play.
I urgently need to upgrade my plan because I am out pf storage, but this "Your plan and billing information are managed externally" is the message I receive when I try to upgrade. I have found which of my google accounts my subscription is connected to in the Google play store, but there I am only able to unsubscribe or resubscribe from my existing plan. The button to "manage" my subscription there only gives me the option to change my payment method. I literally am willing to give you (Dropbox) more money in the form of upgrading so it's extremely infuriating to not be able to. I am considering switching to a different cloud storage host other than Dropbox if I cannot get this fixed before April 2nd (when my subscription supposedly renews). Please advise.41Views0likes6CommentsPublic links have been temporarily suspended for generating excessive traffic.
I have received an email a couple of times saying that Public links have been temporarily suspended for generating excessive traffic, the first time I was able to unban the account clicking on the link, this time says "Unable to unban account", What can I do? Thank you33Views0likes7Comments"Weâve suspended your sharing activity" error when trying to share files
I've been getting this message when trying to share files: Weâve suspended your sharing activity because of a violation of Dropboxâs Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement. I have no clue why... for 2 years15Views0likes1CommentAccess Blocked: Dropbox's request does not comply with Google policies.
Hi I am trying to open an Excel workbook via Dropbox on my S24 Ultra so that it will save directly to it. I go through the log in process for Dropbox in Excel and I'm getting a message saying "Access blocked: Dropbox's request does not comply with Google's policies". I've tried add Dropbox directly in the app and I get the same message. Please help!121Views0likes15CommentsRequest Id: eb653fb08d0e425eb445cc599c6e9e7d
Dear Dropbox Support, We are encountering an issue when attempting to interact with Dropbox using SqlBak, our database backup software that uploads files to Dropbox as a destination. We would appreciate your assistance in diagnosing and resolving the problem. Recently, we encountered the following error: 2025-03-10 11:25:50.7245|DEBUG|4|SqlBak.Destination.Dropbox.Impl.DropboxFileHandler|ExecFunc. Begin. 2025-03-10 11:26:06.1106|WARN|4|SqlBak.Destination.Dropbox.Impl.DropboxFileHandler|ExecuteWithRetry. AttenmpNo: "1"; RetryAfter: "".|Dropbox.Api.ApiException`1[Dropbox.Api.Files.SearchError] at Dropbox.Api.DropboxRequestHandler.<Dropbox-Api-Stone-ITransport-SendRpcRequestAsync>d__12`3.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at SqlBak.Destination.Dropbox.Impl.DropboxFileHandler.ExecuteWithRetry[T](CancellationToken cancellationToken, Func`2 getTask, Int32 Ñ1retryCount, Func`2 canRetry); Request Id: eb653fb08d0e425eb445cc599c6e9e7d Could you please help us understand what might be causing this error and suggest any possible resolutions? If you need any additional details, we will provide as much information as possible. Looking forward to your response. Best regards, Oleg136Views0likes5CommentsGetting an error "Your request contains errors and/or invalid data." when submitting document
Hello, I've been using this service for two plus years without issue and now I'm getting an error message when I try to submit a document for a client's signature. I've tried a separate wifi connection, incognito mode and a different browser. No idea why this is happening now. Please help.44Views0likes10Comments