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Everything works fine except DropBox. I've tried uninstalling and reinstalling multiple times. Changed file permissions, created a new user with the old home folder name and went into DropBox under that user and changed the location to the new user  folder. But dropbox still is trying to use the old folder, not the new one, and errors out at startup due to permission issues. 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How can this be corrected? \n I have deleted all files I can see online and on my desktop and yet I am still over capacity. \n \n   \n   \n \n   \n   \n There is no active backup in place. All posts related to this are shown resolved with zero offering of HOW except the repeated request to look at backups. I have none.  \n \n   \n   \n \n   \n   \n   \n Most interesting is that the icon for further information indicates \" files added to replay from dropbox do not use storage\"....  \n And then this?! (And even with every image removes, every format in type cleared, and each tag tried on its own, as well as ZERO tags, still nothing (also error p (data-testid) \n   \n \n   \n What now? \n   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"836","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjQwNjktZGptOEpt?revision=2\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjQwNjktc01mY0h5?revision=2\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDM","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjQwNjktZ3ZTbzJF?revision=2\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDQ","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjQwNjktZE9VMXJw?revision=2\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDU","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjQwNjktODVJelFt?revision=2\"}"}}],"totalCount":5,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:735897":{"__typename":"Conversation","id":"conversation:735897","topic":{"__typename":"ForumTopicMessage","uid":735897},"lastPostingActivityTime":"2025-02-25T17:09:09.295-08:00","solved":true},"User:user:1349758":{"__typename":"User","uid":1349758,"login":"hzee","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:1349758"},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03MzU4OTctNDI3MjhpRTNGNjQ3QUFEODY0NkMwRQ?revision=4\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03MzU4OTctNDI3MjhpRTNGNjQ3QUFEODY0NkMwRQ?revision=4","title":"screenshot.2023-12-10T071243Z.png","associationType":"BODY","width":1051,"height":255,"altText":"screenshot.2023-12-10T071243Z.png"},"ForumTopicMessage:message:735897":{"__typename":"ForumTopicMessage","subject":"\"Send Feedback\" is broken","conversation":{"__ref":"Conversation:conversation:735897"},"id":"message:735897","revisionNum":4,"uid":735897,"depth":0,"board":{"__ref":"Forum:board:101001019"},"author":{"__ref":"User:user:1349758"},"metrics":{"__typename":"MessageMetrics","views":1321},"postTime":"2023-12-09T23:26:01.746-08:00","lastPublishTime":"2025-02-25T17:09:09.295-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" When I click \"Send Feedback\" in the Dropbox menubar icon, in order to file a bug report, the app makes my web browser open: \n Group: Dropbox for macOS | The Dropbox Community  \n   \n which redirects immediately to: \n   \n   \n Group: Dropbox for macOS | The Dropbox Community \n    \n which then gives me this error: \n   \n   \n   \n Dropbox v189.3.8308 \n macOS 13.6.2 (Ventura, ARM) ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"425","kudosSumWeight":0,"repliesCount":7,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03MzU4OTctNDI3MjhpRTNGNjQ3QUFEODY0NkMwRQ?revision=4\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:823968":{"__typename":"Conversation","id":"conversation:823968","topic":{"__typename":"ForumTopicMessage","uid":823968},"lastPostingActivityTime":"2025-02-25T14:09:41.430-08:00","solved":false},"User:user:93736":{"__typename":"User","uid":93736,"login":"Vera N.","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:93736"},"ForumTopicMessage:message:823968":{"__typename":"ForumTopicMessage","subject":"\"Couldn’t complete share. We’ve interrupted your sharing activity\"","conversation":{"__ref":"Conversation:conversation:823968"},"id":"message:823968","revisionNum":2,"uid":823968,"depth":0,"board":{"__ref":"Forum:board:101001014"},"author":{"__ref":"User:user:93736"},"metrics":{"__typename":"MessageMetrics","views":19},"postTime":"2025-02-25T11:35:27.633-08:00","lastPublishTime":"2025-02-25T11:58:47.627-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" When I tried to share a folder or create a link to share it with a group I have received a message \"Couldn’t complete share. We’ve interrupted your sharing activity\" without any explanation. I have never encountered this issue before. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"236","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:823953":{"__typename":"Conversation","id":"conversation:823953","topic":{"__typename":"ForumTopicMessage","uid":823953},"lastPostingActivityTime":"2025-02-25T11:42:29.293-08:00","solved":false},"User:user:1904520":{"__typename":"User","uid":1904520,"login":"Cristian CG","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:1904520"},"ForumTopicMessage:message:823953":{"__typename":"ForumTopicMessage","subject":"“The connection isn’t private” error on the Dropbox website","conversation":{"__ref":"Conversation:conversation:823953"},"id":"message:823953","revisionNum":2,"uid":823953,"depth":0,"board":{"__ref":"Forum:board:101001016"},"author":{"__ref":"User:user:1904520"},"metrics":{"__typename":"MessageMetrics","views":14},"postTime":"2025-02-25T10:36:57.516-08:00","lastPublishTime":"2025-02-25T11:40:45.394-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I keep changing settings on my windows computer and the message “the connection isn’t private” and won’t let me enter to the website  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"140","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:823759":{"__typename":"Conversation","id":"conversation:823759","topic":{"__typename":"ForumTopicMessage","uid":823759},"lastPostingActivityTime":"2025-02-25T00:10:05.485-08:00","solved":false},"User:user:1904348":{"__typename":"User","uid":1904348,"login":"HuaDeity_","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:1904348"},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjM3NTkteTVWcktr?revision=2\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjM3NTkteTVWcktr?revision=2","title":"CleanShot 2025-02-25 at 01.58.35@2x.png","associationType":"BODY","width":1624,"height":1424,"altText":null},"ForumTopicMessage:message:823759":{"__typename":"ForumTopicMessage","subject":"I had linked my Apple ID to a now deleted Dropbox account and I can't use it to create a new one.","conversation":{"__ref":"Conversation:conversation:823759"},"id":"message:823759","revisionNum":2,"uid":823759,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1904348"},"metrics":{"__typename":"MessageMetrics","views":49},"postTime":"2025-02-24T10:03:37.280-08:00","lastPublishTime":"2025-02-24T10:48:27.766-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Dear Dropbox Support Team, \n I previously used Dropbox and had linked my account to my Apple ID. However, I deleted that account years ago. Since then, I’ve been unable to create a new account on iOS using “Sign in with Apple” or link my Apple ID to an account with the same email address. Every attempt results in an error message with ERROR 500, even when I try different email addresses or use Apple’s “Hide My Email” feature. \n It seems my Apple ID is now completely unable to use Dropbox, which is causing significant disruptions to my workflow. I would appreciate any guidance on resolving this issue. \n Thank you for your support! \n Best regards, \n HuaDeity \n   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"684","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjM3NTkteTVWcktr?revision=2\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:823595":{"__typename":"Conversation","id":"conversation:823595","topic":{"__typename":"ForumTopicMessage","uid":823595},"lastPostingActivityTime":"2025-02-24T19:27:48.057-08:00","solved":true},"User:user:1904108":{"__typename":"User","uid":1904108,"login":"CyndiS","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:1904108"},"ForumTopicMessage:message:823595":{"__typename":"ForumTopicMessage","subject":"\"Email already taken\" error, but I know I don't have a Dropbox account linked to said email.","conversation":{"__ref":"Conversation:conversation:823595"},"id":"message:823595","revisionNum":3,"uid":823595,"depth":0,"board":{"__ref":"Forum:board:101001019"},"author":{"__ref":"User:user:1904108"},"metrics":{"__typename":"MessageMetrics","views":105},"postTime":"2025-02-22T17:18:22.971-08:00","lastPublishTime":"2025-02-24T02:33:58.593-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, \n I am having this problem and in my particular situation \"what many people are posting is not true\" or at the very minimum does not reflect what I am experiencing. \n Despite the error message, \"This email already taken\".   I do NoT have a dropbox account associated with my target new primary email address.  I have verified this to be true in two ways: \n \n The first way is that I go to https://www.dropbox.com/forgot \n When I submit my desired new primary email address, I receive a message that \"password reset instructions will be sent, if there is a dropbox account associated with this email\".  But I do NoT receive an email.  And I verified that an email is not going to trash or spam. \n \n The 2nd way I've verified that the message \"email already taken\" is not actually true is the following: \n \n I created a completely new dropbox free account with my desired new primary email address.   If there was already a dropbox account associated with this \"taken email\" why would I be able to set up a new account?  If dropbox will not let me assign the email as a primary email address - it should not let me create an entirely new account with the same primary email address. \n Then I change the primary email on this new account to a dummy temp email.  I actually receive an email verification from dropbox that my desired primary email has been removed from dropbox in my desired primary email address - this tells me a) the primary email is no longer connected to the dropbox account and that I can receive emails to my desired primary email address from dropbox. \n I sign off of the dummy/temp dropbox account and sign back into my paid dropbox account \n I go to change the primary email to the desired primary email (the same one that I used to establish the new dropbox account and then change the primary email address. \n I receive the same error message \"This email already taken\". \n \n I've tried this numerous times.  and have an open support ticket with customer support  \n I've read several threads on the forum (all marked as resolved) but all holding to the position that this error message \"email already taken\" means that there is already a dropbox account associated with the email - I just do not see how that can be the situation in my case.    \n It seems to me there is some sort of security programming glitch - that some processes (e.g. new account setup, password forgot dialogue) definitely do NOT recognize my new primary email address as one associated with a dropbox account.  \n Only the (change primary email address) dialogue seems to think that my primary email address is associated with a drop box account.  \n Please do advise as I am no longer using my dropbox account - I am a longtime customer and have a paid subscription so would like to be able to change my email address to the email address that I prefer - and one that is definitely NOT associated with a dropbox account despite my best efforts at removing it. \n   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again.","conversation":{"__ref":"Conversation:conversation:819797"},"id":"message:819797","revisionNum":2,"uid":819797,"depth":0,"board":{"__ref":"Forum:board:101001013"},"author":{"__ref":"User:user:1323207"},"metrics":{"__typename":"MessageMetrics","views":51},"postTime":"2025-01-28T07:48:06.776-08:00","lastPublishTime":"2025-01-28T08:50:51.953-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" The Folder List will not populate when trying to copy of move files on the Dropbox website. I wish Dropbox had told me what the problem was the last time this happened.  After way too much time addressing it then, issue just went away and resolved itself or Dropbox did something to fix it without telling me what it was. I'm actually a bit angry now that I wasted over an hour selecting items to copy only to get the same problem again (Chrome Aw Snap error and Edge page-problem errors after waiting for Folder List to populate) still with no idea on how to solve it other than to rant on this Community. Then wasted at least another 40 minutes just documenting the problem and putting together this post.  \n I have done all of the troubleshooting (screenshots below), restarted laptop and used 3 different internet carriers. Folder List will not load on Chrome and on Edge (on regular, in cognito, and with extensions removed). Oh, in case you're wondering, my laptop has plenty of storage/capacity available. \n This is now a recurring Dropbox problem. My project should have been done hours ago but now I guess I'll have to go back and WRITE DOWN the file numbers from the Dropbox website and then do the copying on the laptop app. (I cannot do this project on the laptop app, because I need to see the photo/file details to know which ones I need to copy.) Please fix this (again) and then let me know what is causing this problem to recur so next time it happens I can fix it and avoid another project delay and then wasting even more time having to put together a Community post. \n Thanks....again! \n   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1662","kudosSumWeight":0,"repliesCount":7,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MTk3OTctWW5FdXdH?revision=2\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MTk3OTctTk9ZT0Zr?revision=2\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDM","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MTk3OTctZk04bVYz?revision=2\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDQ","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MTk3OTctYk51UWhG?revision=2\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDU","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MTk3OTcteHdvYkpP?revision=2\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDY","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MTk3OTctUVFvdldy?revision=2\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDc","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MTk3OTctT095WkYx?revision=2\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDg","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MTk3OTctVWVTZkNn?revision=2\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDk","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MTk3OTctNTk3d1JR?revision=2\"}"}}],"totalCount":9,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:623927":{"__typename":"Conversation","id":"conversation:623927","topic":{"__typename":"ForumTopicMessage","uid":623927},"lastPostingActivityTime":"2025-02-24T13:14:32.895-08:00","solved":true},"User:user:1575986":{"__typename":"User","uid":1575986,"login":"Palosanto","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:1575986"},"ForumTopicMessage:message:623927":{"__typename":"ForumTopicMessage","subject":"Cannot connect to Dropbox during desktop installation","conversation":{"__ref":"Conversation:conversation:623927"},"id":"message:623927","revisionNum":4,"uid":623927,"depth":0,"board":{"__ref":"Forum:board:101001016"},"author":{"__ref":"User:user:1575986"},"metrics":{"__typename":"MessageMetrics","views":4176},"postTime":"2022-09-20T20:58:51.137-07:00","lastPublishTime":"2025-02-24T13:14:32.895-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, I'm running a PC with windows 8.1.  Dropbox has been running fine for years Today I had to uninstall dropbox and when I tried to reinstall it, (after cleaning up de leftovers). I got stuck on a pretty blue logo going around after logging in while the greyed-out Dropbox icon in the taskbar reads \"waiting to be linked to a dropbox account\". I've been all day uninstalling, reinstalling, doing advanced re-installation as per your instructions, etc. to no aval. I've gone through every single post in the search results below: \n Search - Dropbox Community (dropboxforum.com) \n Please, don't give me the same instructions again.  I am really frustrated because I have no way to work with my collaborators. I hope you can help me. 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