You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
I can't access my Dropbox account due to 2-step authentication
Dropbox has turned on 2-step authentication without my permission. Problem is, I have left my job and don’t have access to my old phone or email so cannot provide the code for access. The Dropbox has only personal items in it, which I wish to move to another Dropbox set up using my personal account. I have written to them on 4 occasions but not getting anything back. Does anyone have any advice please?
I don't receive the 6 digit code to my email's inbox.
I cannot receive 6 digit code to my inbox; I am sure I typed my email correctly I checked my spam folder I added no-reply@dropbox.com as safe contact I contacted support@dropbox.com- recieved a reply: "Replies to this email are routed to an unmonitored inbox and will not be answered by our support team." My spouse tried with his email and it worked I want him to try with mine to ensure I'm not missing a step. I am desperately looking a solution to access my acount.
I'm using DuckDuckGo to access Dropbox, but it defaults to a new account.
Odd situation here. Bought a new computer, Windows 11, and have had trouble getting Dropbox operating properly. Since the computer was new, it wiped out the old register and settings. I have three devices I transfer Dropbox information among: an iPad, a laptop, and--most importantly-- my new desktop Win 11 computer. Everything is fine on my iPad and laptop. I was able to get my new desktop to find my account (long used a free one with 6.25GB --being 87 years old that's all I need) by installing and using the Firefox browser. However, whenever I use DuckDuckGo (or use LastPass, which is the default browser that LastPass uses) to try and access Dropbox I am set up with "new" account of 2GB. What??? My current account will share 3 devices and previous desktop was one of the three. Can't seem to fix this. By the way I am Dropbox client 2124.4.5767 Any help, please? Gary
No code is sent to my email address, so I can't access my Dropbox account.
I have a dropbox account that I created to send videos and photos i have taken in concerts and trips, that I never ever ever want to lose. I was trying to log in to that account, but it says I need to get the access code that was sent to my email. I have not gotten the code. I tried clicking on the 'having issues getting access code' and it also did not help. I added no-reply@dropbox.comas a contact on my email account, and still nothing. I sent an email to support, and it also did not help me. This is my last resort. Please help me!! This is my ticket number: 24505201I want to restore the contents that were in my personal folder on a team account
I became a Dropbox business team member by invitation. In Dropbox, personal folders and shared folders were divided. After I left the team, I went to the account I was invited to access my personal folder, but I had to re-join, so I couldn't check my personal folder. I want to restore the contents of my personal folder. What should I do?
How safe is Dropbox? Can they access user information?
I was going to start using Dropbox, but before creating an account, I came across the Privacy & Security concerns section on https://en.wikipedia.org/wiki/Dropbox. And the link https://en.wikipedia.org/wiki/Criticism_of_Dropbox expands on the information. So, in 2024, how safe IS Dropbox? Can Dropbox employees really access users' information & what about the claim that Dropbox has ownership of users' data?
I verified my email address, but it still appears to be unverified.
I get the verification email, click the link to verify my email, and it opens up a new dropbox window in Chrome, but the account email is still not verified after multiple attempts. It's a basic account so I can't talk to support. Any suggestions?
I'm trying to enter my account, but I'm asked for a code sent to an inaccessible email address.
I've got an account [removed per Community Guidelines] with lots of information in it. I've had this account for more than ten years. I recently lost access to this email account. I know the password. I have a new computer. When I attempt to log into the account, I am told that a message has been sent to the inaccessible email account with an access number I will need to log in. So, I can't log in because I can't get the number. I've tried the alternate form that allows you to enter other information to bypass the code, but it never accepts what I've entered. In 2021, I purchased a Dropbox plus account [removed per Community Guidelines] to increase my account storage. The two accounts appeared to have melded into one and I continued to add content. Now, all that appears in that account are two folders that were shared by others to the new account. I welcome any solutions or suggestions. I desperately need access to those data. MichaelLost my account info so I can't login to my Plus account
I have a Plus account that I pay for but Iost my account info so I cannot log in. Since I cannot log in to it I cannot contact support because dropbox gives no support unless you have more than a basic account - which I do have but cannot log in to it. I'm posting this question from a basic account that I also have. How can I retrieve my PAID account???
6-digit code not sent - want to find out if account still exists
hello, i have another old account - mail adress and password existing - but if i wanna login an it says the system will send a 6-digit confirmation code, i do not receive on. is there a way of checking what the issue is there. is there a way of checking if the account still exists.? thanks.