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When trying to open a file on Dropbox, I am encountering a login authentication named "To ensure security, we need to verify your identity."
Under what conditions does this occur?
Two types of logins occur and the macro stops.
Hey there @Questar - sorry to hear about this.
Could you send us a screenshot of the exact error you're getting so that we can have a look too?
Also, are you on a mobile device or on a desktop one?
Keep us posted and we'll take it from there.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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We will send you a screenshot.
The device will be a URL device in use.
No desktop application is used.
Under what conditions?
We would like to know what kind of conditions cause the problem.
[Removed as per Community Guidelines]
Hi @Questar, it appears that you're getting this message when viewing a shared link or shared folder, which would require you to login to Dropbox.
The first URL you added was the link to logout of Dropbox.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
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