cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We are making some updates so the Community might be down for a few hours today. Apologies for the inconvenience and thank you for your patience. You can find out more here.

View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't open files from Dropbox even if they are downloaded to my computer

Can't open files from Dropbox even if they are downloaded to my computer

LeeSnow
New member | Level 2

I can't open .ai files that I previously created and had stored in Dropbox. It doesn't matter wether I'm trying to open them from dropbox or I drag them to my desktop. It keeps saying, "Can't open the Illustration. The file is locked or in use." I have tried restarting my computer, loading the latest version of Illustrator, change the filed name, and checked to make sure the file isn't locked. 

I can't import .braw files into Adobe Premiere if they have been stored in Dropbox, even if they have been moved to my desktop. I've tried changing the file name as well, but keep getting a message saying that I need to download the Blackmagic extension that allows .braw files to be used. I've done that. I can work with all other .braw files unless they have been placed in dropbox. It's almost like it's corrupting them. Luckily, I still had the original .braw files that work fine. 

I'm also having the same trouble with jpg and mp4 files. Although in the case of .jpg files I've found that if I move the file to my desktop and change the file name, I can now open the file in Premiere and Photoshop. 

2 Replies 2

LeeSnow
New member | Level 2

I'm on macOS Ventura

 

 

Jay
Dropbox Staff

Hi @LeeSnow, thanks for bringing this to our attention.

 

If you quit the Dropbox desktop application does the issue occur again?

 

Are the files available offline or online-only when you're trying to open them?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Jay Dropbox Staff
  • User avatar
    LeeSnow New member | Level 2
What do Dropbox user levels mean?