Forum Discussion

speedijim's avatar
speedijim
Explorer | Level 4
6 years ago
Solved

link to a pdf file shows invalid format.

this link shows message " invalid format" on cell phone

https://www.dropbox.com/s/5f44bkcdc5q97v7/pbrotationinfo.pdf?dl=0

Error Messages
Mobile
Preview
Share
Shared Links
sort
  • Lusil's avatar
    Lusil
    6 years ago

    Thanks for trying that out for me, speedijim.

    If you have a secondary browser on your mobile device, could you also try copying the shared link as it is and pasting it there? 

    Let me know what you find!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hi speedijim, thanks for checking in with us - I'd be more than happy to help!

    As a first step, could you send me a screenshot (without any personal info) of the exact error message that you're seeing? 

    Thanks!

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        6 years ago

        Take a screenshot on your device showing the error. You can then use the Photos icon in the Reply window to add the image to your reply here.

        That being said, I can open that link on my phone without an issue.

  • speedijim's avatar
    speedijim
    Explorer | Level 4
    6 years ago
    I open many pdf files on my android phone. I have tried the link with a "0" and a "1". Neither works. That is why I am seeking help here... Jim
    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Thanks for trying that out for me, speedijim.

      If you have a secondary browser on your mobile device, could you also try copying the shared link as it is and pasting it there? 

      Let me know what you find!

      • speedijim's avatar
        speedijim
        Explorer | Level 4
        6 years ago
        Ms edge did open the pdf.... But individuals that access this file will only have Chrome installed...
        Thanks

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!