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edoyle's avatar
edoyle
Helpful | Level 5
2 years ago

gsheet I created directly from Dropbox for web now giving me a 403 error after a cache clear

Browser: Firefox for Mac

 

I created google spreadsheets directly from a Dropbox folder on the web interface.

About a day later I had to clear my browser cache of cookies and logins. Since then, though I've logged back in to google and dropbox, whenever I try to open the gsheets, I get a 403 error from google.

I've tried in incognito/private browsing on Firefox with the same result.

 

When I try a different browser (Safari) it works.

 

I've tried clearing the cache and logging in to google and dropbox again, with the same 403 error.

 

Does anyone have any suggestions?

Error Messages
Google
Previewing
View
Web
Website
  • edoyle's avatar
    edoyle
    2 years ago

     Hi Hannah, thanks for your reply. It started working again in Firefox the next day.

     

    Cheers

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey edoyle, thanks for letting us know about this. 

     

    Can you actually send us a screenshot of the error message on Firefox and how the sheet looks on Safari?

     

    Does it work on other browsers as well?

     

    Thanks in advance.

    • edoyle's avatar
      edoyle
      Helpful | Level 5
      2 years ago

       Hi Hannah, thanks for your reply. It started working again in Firefox the next day.

       

      Cheers

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the update here, edoyle!

         

        I'm happy to see that it works again and that the issue is resolved.

         

        If you need anything else, please let us know.

         

        Have a great weekend!

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